Lead Credit & Collections Representative at Thermo Fisher Scientific

Paisley, Scotland, United Kingdom

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

Fluent in English
University or College degree (degree in accounting or finance preferred)
Proven attention to detail and accuracy
Effective and confident verbal and written communication skills for interacting with various levels of internal and external customers, addressing issues, providing updates, and leading negotiations
Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals
Strong organisational and time management skills to prioritise tasks, handle multiple responsibilities simultaneously, and ensure timely completion
Problem-solving and analytical ability
Sound judgment and decision-making skills
Willingness to train and mentor newcomers
Good understanding of PPI methodology
Thorough working knowledge of relevant accounting systems, policies, and procedures
Proven expertise in credit & collections processes

Responsibilities

Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy
Carry out necessary procedures to place accounts on hold on assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence
Liaise with other departments and communicate credit hold or block decisions to all relevant parties
Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled
Log, monitor, and coordinate customer complaints by liaising with relevant functions to ensure prompt resolution
Arrange and lead internal and external customer meetings to address and resolve issues related to disputes, non-payment, or account reconciliation
Allocate credits in consultation with Cash allocation team, Customer Services, and customers
Consistently meet assigned targets and fulfil Service Level Agreements (SLAs)
Ensure the performance of all tasks is carried out in accordance with company policies, internal controls, and Sarbanes-Oxley requirements
Assist the cash application team where required (e.g., remittance requests)
Assist with the company’s e-invoicing process, if relevant
Support with the creation and update of process documentation and training materials for processes, as needed
Participate actively in projects, including department or cross-functional projects
Act as backup or escalation point for the Line Manager as required
Be the primary point of contact within the team for junior colleagues seeking assistance with operational inquiries
Coordinate with both Internal and External Audit teams to facilitate testing procedures
Perform other additional duties or tasks as assigned periodically by the Line Manager

Skills

Key technologies and capabilities for this role

Credit Limit ManagementDebt CollectionOrder Hold ReviewAccount ReconciliationDispute ResolutionCustomer LiaisonTelephone CollectionsRapport BuildingVerbal CommunicationWritten Communication

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is an office-based role in Paisley, UK, with standard Monday-Friday hours and office environmental conditions.

What are the key skills required for the Lead Credit & Collections Representative role?

The role requires excellent rapport building ability, strong verbal and written communication skills, and the passion to achieve critical metrics. Additional skills include performing credit checks, customer liaison, leading meetings, and meeting SLAs.

What is the salary or compensation for this position?

This information is not specified in the job description.

Does this role involve managing a team?

No, the position has zero direct reports, but it involves acting as the primary point of contact for junior colleagues and leading conference calls.

What makes a strong candidate for this Lead Credit & Collections Representative position?

A strong candidate will have excellent rapport building, strong communication skills, experience handling complex customer portfolios, and a passion for meeting targets and SLAs.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

Land your dream remote job 3x faster with AI

Try Jobo Free