Lead Credit & Collections Representative at Thermo Fisher Scientific

Lagunilla, Provincia de Guanacaste, Costa Rica

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

High School Diploma required; Bachelor’s in finance, accounting, or related field preferred
3+ years of experience in a similar role
Experience in Shared Service Centers
Proficiency in MS Office and ERP systems like SAP, Oracle, or JD Edwards
B2+ English level
Additional Desirable: Experience with Cforia and/or GetPaid
Additional Desirable: Ability to generate and develop reports
Competences: Build customer dedication and trust; Embrace continuous improvement and communicate openly; Foster growth and stimulate personal development; Leverage business efficiency and promote continuous learning; Build organizational relationships and put the customer first; Own your results and discover innovative ways every day

Responsibilities

Manage a portfolio categorized as medium-high complexity, ensuring compliance with payment terms and credit limits using ERP systems and the Order Release Portal
Perform risk assessments on new and existing accounts, recommending appropriate credit limits, risk categories, and credit terms
Support the team in meeting annual collection targets and assist in credit risk assessments for shared services
Track unapplied/unidentified payments and perform financial statement analysis to recommend credit line increases
Coordinate the "Credit Hold" process and make informed decisions on releasing orders based on credit analysis
Set, review, and advance requests for extended payment terms for new clients
Negotiate payment plans and liaise with customers and the commercial department
Identify, analyze, and resolve issues with credit notes, debit notes, and cash applications
Facilitate invoice payments by credit card and ensure accurate upload of customer invoices
Manage web billing systems and collaborate with customers to address inquiries, providing updates and solutions
Prepare statements and reports, manage your email inbox, and prioritize customer service and organization

Skills

Key technologies and capabilities for this role

Credit AnalysisCollectionsRisk AssessmentERP SystemsSAPOracleJD EdwardsMS OfficeFinancial Statement AnalysisPayment NegotiationCash ApplicationsCredit Hold

Questions & Answers

Common questions about this position

What are the minimum education and experience requirements for this role?

A High School Diploma is required, with a Bachelor’s in finance, accounting, or related field preferred, plus 3+ years of experience in a similar role.

What technical skills and systems experience are needed?

Proficiency in MS Office and ERP systems like SAP, Oracle, or JD Edwards is required, with experience in Shared Service Centers and desirable experience with Cforia and/or GetPaid.

Is this position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What competencies does the company value in candidates?

The company values building customer dedication and trust, embracing continuous improvement, fostering growth, leveraging business efficiency, building organizational relationships, putting the customer first, and owning results with innovation.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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