Lead, Cell Therapy Platform

Position Overview

• Location Type: [Not Specified]
• Job Type: Regular, Full-Time Employee
• Salary: [Not Specified]

Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With their purified, high-precision investigational cell therapies, they aim to not only replace patients' blood and immune systems with healthy ones but also restore their lives.

The Cell Therapy Platform Lead will head the strategy, development, and implementation of Orca Bio’s digital ordering and coordination platform, ensuring it effectively supports key customer workflows such as ordering, scheduling, and delivery. This role serves as the business owner of the platform, driving cross-functional collaboration, managing project execution and budget, and ensuring alignment with customer needs and internal processes. This function will also oversee the end-to-end experience of the customer in using and adopting the platform, lead feedback-driven improvements, and implement tools and training to enhance customer support, usability, and satisfaction. A seamless, customer-centric platform experience relies on strong customer engagement, effective integration with business processes, high platform performance, and scalable infrastructure.

Responsibilities

Cell Therapy Ordering and Coordination Platform

• Serve as the business lead for requirements gathering, design, development, and implementation of Orca Bio’s digital ordering and coordination platform for cell therapy.
• Partner closely with the technical team to convey functional requirements, manage development priorities, oversee project timelines, ensure quality, and coordinate platform deployment.
• Oversee and manage the project budget to ensure alignment with business objectives and resource efficiency.
• Ensure the order management workflow and patient journey are accurately captured and integrated into the platform, with a focus on meeting key customer needs.
• Provide strategic input on platform scalability, functionality, and system interfaces, informed by business and customer feedback.
• Serve as the key liaison across internal functions (e.g., commercial, medical, logistics, manufacturing) to gather and align cross-functional requirements, ensuring accurate development and seamless end-to-end integration.
• Develop and maintain user-facing documentation and training materials to support internal teams and external partners.

Platform Interaction & Customer Integration

• Own the end-to-end user and customer experience on the platform, ensuring that functions like ordering, scheduling, and delivery are seamlessly integrated.
• Align the platform’s digital interface capabilities with overall treatment center support strategies, including omnichannel customer service workflows.
• Lead structured user feedback initiatives such as focus groups to gather insights and drive rapid-cycle improvements for optimal workflow integration.
• Continuously refine training programs based on user feedback and identified pain points to enhance platform adoption and satisfaction.
• Translate key insights from treatment center interactions into broader improvements across customer-facing programs, systems, and processes.

Platform Performance & Continuous Improvement

• Design and implement systems for continuous monitoring of customer experience metrics and platform performance.
• Oversee lifecycle management of critical customer touchpoints to ensure a cohesive experience.
• Develop tools, resources, and support systems that simplify interactions and reduce burden on both customers and internal teams.
• Establish and maintain business and platform continuity strategies.