Responsibilities

As the Cell Therapy Platform Lead, you will serve as the business owner of Orca Bio’s digital ordering and coordination platform, driving strategy, development, and implementation to ensure it effectively supports customer workflows such as ordering, scheduling, and delivery. You will partner closely with the technical team to convey functional requirements, manage development priorities, and oversee project execution, while also overseeing the project budget and ensuring alignment with customer needs and internal processes. Furthermore, you will lead feedback-driven improvements, implement tools and training to enhance customer support and usability, and continuously monitor platform performance and customer experience to ensure seamless integration and satisfaction.