Lead - Business Systems Services at FreshBooks

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

6+ years Salesforce administration and development experience
Proven expertise in Apex scripting, Flow automation, SOQL, and declarative tools
Salesforce Certified Administrator required; Platform App Builder and Platform Developer I preferred
Strong understanding of Salesforce security, data model, and API integrations
Experience with GTM tools (Marketo, Outreach, ZoomInfo) is a plus but not mandatory
Strong analytical, problem-solving, and troubleshooting skills
Bachelor’s degree in Computer Science, Information Systems, or related field
Preferred: Building and maintaining integrations via APIs or middleware
Preferred: Working with large data sets and optimizing queries for performance
Preferred: Exposure to ERP systems or enterprise GTM processes
Preferred: Experience delivering medium-to-large scale Salesforce projects end-to-end

Responsibilities

Design, develop, and maintain Apex classes, triggers, Flows, Lightning components, and SOQL queries
Configure Salesforce objects, fields, page layouts, record types, security model, validation rules, and automation
Troubleshoot and resolve complex technical issues, acting as an escalation point for the admin/support team
Manage release cycles, deployments, and sandbox refreshes following Salesforce best practices
Monitor system performance, integrations, and error handling
Partner with business users to understand requirements and translate them into technical solutions
Implement automation and process improvements to streamline GTM workflows
Support integrations between Salesforce and other enterprise applications (Marketo, ERP, etc.)
Maintain high standards for data integrity, governance, and security
Evaluate Salesforce releases and AppExchange solutions for potential adoption
Identify opportunities for optimization in Apex, Flows, and integrations
Provide technical guidance and mentoring to junior admins or analysts
Document solutions, configurations, and custom code for maintainability

Skills

Salesforce

Apex

Flows

SOQL

Salesforce Administration

Marketo

Outreach

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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