Pipe17

LATAM Technical Support Engineer (Buenos Aires)

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Customer Support, Technical SupportIndustries

Requirements

Candidates should possess experience within the ecommerce space, including familiarity with platforms such as Shopify, BigCommerce, WooCommerce, Wix, Squarespace, eBay, Walmart, Wayfair, Target, Overstock, and B2B sales platforms like NetSuite and ERPs such as Stitch labs and Brightpearl. Strong written communication skills in English are required, along with the ability to manage time effectively and work with minimal supervision.

Responsibilities

The LATAM Technical Support Engineer will be involved in post-sales support work, taking ownership of customer requirements and problems from start to finish, providing hands-on troubleshooting, debugging, feature explanation, and best practice guidance to both customers and the broader Technical Support team. They will also assist customers and partners in overcoming technical challenges, and contribute to building processes that improve efficiency within the distributed team, while empathetically understanding and addressing customer needs.

Skills

Troubleshooting

Debugging

Customer Support

Technical Communication

Problem Solving

Time Management

Ecommerce Platforms (Shopify, BigCommerce, WooCommerce, Wix, Squarespace, eBay, Walmart, Wayfair, Target, Overstock)

B2B Sales Platforms

Point-of-Sale Systems

ERPs (NetSuite)

3PL/Warehouse Management Systems

Order and Inventory Management (Stitch Labs, Brightpearl, Cin7)

SaaS Connectivity

Pipe17

Cloud-based ecommerce order automation platform

About Pipe17

Pipe17 provides a cloud infrastructure that focuses on automating omnichannel order operations for ecommerce businesses. It facilitates the seamless management of order and inventory across various channels without the need for coding expertise. This company is an excellent place to work because it supports major retail and ecommerce integration, demonstrating a strong position in retail technology. Its workforce benefits from a technologically robust environment that encourages problem-solving and operational efficiency, ideal for professionals seeking to advance in ecommerce solutions and technology.

Key Metrics

Seattle, WashingtonHeadquarters

2019Year Founded

$22.9MTotal Funding

SERIES_ACompany Stage

Consumer Software, Enterprise Software, Consumer GoodsIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Home Office Stipend

Risks

Increased competition from local startups like Auger and Freightmate in Seattle.

Market instability due to the shutdown of Convoy may affect Pipe17's strategies.

Reliance on TikTok Shop poses risks if regulatory challenges arise.

Differentiation

Pipe17 offers AI-powered composable order operations, setting it apart in ecommerce solutions.

The company provides seamless integration with social commerce platforms like TikTok Shop.

Pipe17's rapid deployment capability, in days not months, is a significant competitive advantage.

Upsides

Growing demand for AI-driven order operations boosts Pipe17's market potential.

Seattle's logistics tech hub offers Pipe17 access to top-tier supply chain talent.

Partnerships with companies like Ryder enhance Pipe17's omnichannel fulfillment capabilities.

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