Landscape Maintenance Client Advocate at Solar Landscape

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

LandscapingIndustries

Requirements

Proven experience in client service, account management, or concierge roles—preferably in high-end landscaping, hospitality, or luxury services
Strong knowledge of horticulture, landscape maintenance, and seasonal plant care
Previous experience with CRM systems, preferably Aspire
Exceptional communication and interpersonal skills
Ability to manage multiple client relationships with attention to detail and discretion
Collaborative mindset with a proactive approach to problem-solving
Valid driver’s license and ability to travel locally for site visits
Bilingual in both English and Spanish, preferred

Responsibilities

Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met or exceeded
Conduct regular site visits to assess landscape conditions and client satisfaction
Provide expert guidance on horticultural care, seasonal enhancements, and landscape improvements
Act as a conduit between clients and production crews, translating client goals into actionable plans
Collaborate with maintenance supervisors, crew leaders, and operations teams to ensure timely and high-quality execution of services
Monitor service delivery and proactively address any issues or adjustments needed
Anticipate client needs and offer tailored recommendations for landscape enhancements
Maintain detailed records of client preferences, service history, and feedback
Facilitate client education on plant care, seasonal changes, and landscape features
Resolve client concerns with professionalism and urgency
Advocate internally for client priorities and ensure their voice is represented in planning and execution

Skills

Key technologies and capabilities for this role

horticultureclient relationship managementlandscape maintenanceproduction coordinationsite visitsplant careservice excellence

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include a 401(k) plan with company match, medical, dental, and vision insurance, FSA/HSA, and PerkSpot.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What are the key qualifications for the Landscape Maintenance Client Advocate role?

Key qualifications include proven experience in client service or concierge roles preferably in landscaping or luxury services, strong knowledge of horticulture and landscape maintenance, experience with CRM systems like Aspire, exceptional communication skills, and bilingual English/Spanish preferred.

What is the company culture like at Solar Landscape?

The company is building a 'family of family companies' nationwide, offering opportunities to learn from top experts, work on large complex projects, and share best practices across the network.

What makes a strong candidate for this Client Advocate position?

A strong candidate has experience in high-end client service or concierge roles, deep horticulture knowledge, CRM experience, proactive communication skills, and the ability to manage multiple relationships while conducting site visits.

Solar Landscape

Community solar projects for local energy access

About Solar Landscape

Solar Landscape provides community solar projects in New Jersey, allowing residents to access solar energy without needing to install panels on their own properties. The company partners with commercial real estate owners, municipalities, and non-profits to install large-scale solar systems, generating renewable energy that is distributed to the community. This model makes solar power accessible to renters and low-to-moderate income households, while also reducing energy costs and carbon emissions. Solar Landscape aims to transform the energy landscape by making solar power affordable for all and supporting environmental sustainability.

Wall Township, New JerseyHeadquarters

2012Year Founded

$826.8KTotal Funding

PROJECT_REAL_ESTATE_INFRASTRUCTURE_FINANCECompany Stage

EnergyIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Flexible Work Hours

Paid Vacation

Risks

Grid interconnection delays could impact timely project completion and energy distribution.

Labor shortages may hinder expansion plans and hiring goals for 2024.

Potential policy changes could affect reliance on incentives and tax credits.

Differentiation

Solar Landscape focuses on community solar projects, making solar accessible to diverse communities.

The company partners with commercial real estate owners to utilize large rooftop spaces.

Solar Landscape's model allows solar benefits without individual rooftop installations, aiding renters.

Upsides

Secured $847 million in 2024, enabling over 200 commercial rooftop installations.

Partnerships with investors like KeyState Renewables enhance financial stability and growth.

Expansion into states like Maryland and Illinois opens new market opportunities.

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