Laboratory Asset Management Process Manager at Thermo Fisher Scientific

Thousand Oaks, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Laboratory Services, Scientific InstrumentsIndustries

Requirements

Able to lift 40 lbs. without assistance
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
Experience in a laboratory setting and office environment
Ability to wear some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Service management and relationship building experience
Skilled communicator with ability to develop and maintain positive working relationships with clients, service vendors, and Thermo Fisher staff
Willingness to travel to multiple client locations (< 60%)

Responsibilities

Conduct account/site operations in accordance with terms and conditions of program contract and Statement of Work
Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention
Develop and maintain positive and professional working relationships with clients, service vendors, and Thermo Fisher staff
Support in management, completion, and presentation of contract Statement of Work related to individual account specific contract renewals
Responsible for customer satisfaction and loyalty, using Customer Allegiance Score (CAS) survey results
Support the development of quarterly business reviews for managed accounts, attend and present in lead role during meetings
Assist in data collection and analysis of customer metrics including financials, compliance, growth, and profitability
Support action plans and tracking mechanisms to drive continuous improvement
Ensure all compliance and regulatory guidelines are met specific to asset management and services program, including all facets of inventory management through provided tools
Responsible for accurate data input to Resource Center database including service requests, work orders, and purchase order information
Support customer concern and problem resolution at account as needed
Monitor all service activities and issues including timeliness, accuracy, and quality of the event
Monitor and maintain up-to-date service and financial documents for service contracts; ensure vendor compliance
Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness
Adhere to all Thermo Fisher and customer security and safety procedures
Support opportunities to identify and use other Thermo Fisher products and services
Participate in PPI project teams as assigned to improve business performance
Manage work orders in CMMS Asset Management Database and account/site level inventory
Encourage/manage program growth and track clients' invoice payment
Provide day-to-day support and technical guidance as primary Asset Management Resource for assigned sites
Onsite support for other sites and implementation support
Customer service and contract management
Vendor administration
Other appropriate duties as assigned by Thermo Fisher management

Skills

Key technologies and capabilities for this role

Asset ManagementCMMSInventory ManagementService ManagementGMPCustomer Relationship ManagementVendor ManagementWork Order ManagementInvoice TrackingLaboratory Operations

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What are the key responsibilities or skills required for this position?

The role involves managing work orders in CMMS Asset Management Database, account/site level inventory, encouraging program growth, tracking client invoice payments, and ensuring compliance with regulatory guidelines. Key skills include service management, relationship building with clients and vendors, data analysis, and supporting business reviews.

What is the compensation or salary for this Laboratory Asset Management Process Manager role?

This information is not specified in the job description.

What is the company culture like at Thermo Fisher Scientific for this team?

The culture emphasizes doing important work with real-world impact, such as helping find cures for cancer and ensuring food safety, while supporting career goals. It involves being part of the Unity Lab Services team, focusing on customer satisfaction, account growth, profitability, and positive relationships with clients, vendors, and staff.

What makes a strong candidate for this Asset Management Process Manager role?

A strong candidate has service management and relationship building experience, is a skilled communicator who can maintain positive relationships with clients and vendors, and excels in achieving customer satisfaction, account growth, and profitability.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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