L3 Linux engineer SME at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Strong knowledge of Linux products and technologies
Advanced technical knowledge in one or more technology areas (e.g., Linux server administration, technical security management, Database management, performance management)
Strong customer focus and sensitivity in dealing with diverse cultures
Ability to learn and adapt quickly
Ability to integrate technical knowledge and business understanding to create superior solutions

Responsibilities

Resolve customer’s issues via the telephone, email or remote sessions
Regular follow ups with customers with recommendations, updates, and action plans
Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
Collaborate with other OEMS in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Perform within the Productivity Measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently
Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyse patches for compatibility with each customer or internal infrastructure environment
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate
Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings
Project / Account Management: Participate and propose in internal projects across technology customers, including Knowledge Transfer (KT) and Transition. Create Standard Operating Procedure (SOP)
Reproducing issues in-house and responding back in a timely manner
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues

Skills

Linux

Server Administration

Technical Security Management

Database Management

Performance Management

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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