Junior Store Manager - 6 month FTC at Universal Music Group

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, EntertainmentIndustries

Requirements

A passion for and understanding of eCommerce, with a keen eye for what makes a great customer experience on stores
Ability to execute tasks with accuracy in a high-pressure, fast-paced agile environment
Strong problem-solving skills
An understanding of site performance metrics
Understanding of SEO best practices
CMS experience, preferably within eCommerce
Desirable
Shopify experience and the ability to work with store CMS and themes
Experience of working with stock management and/or order management systems
Experience of working within fashion, lifestyle or music ecommerce
Basic Adobe Photoshop skills
Experience using project management tools (e.g., Monday.com)

Responsibilities

Daily store management of a portfolio of artist stores, managing basic theming and UX, merchandising and category management in line with eComm best practice
Project manage the day-to-day activities & future projects on PM tool Monday.com, collaborating with the wider central team and frontline labels
Work with e-Commerce Ops and Customer Service to resolve issues on supply chain, ensure products stay in stock and constantly measure the customer feedback loop; ensure customer happiness and loyalty
Organise, own and communicate throughout the product set-up flow – from receiving the label’s brief of products, product set-up across eComm systems, to launches across multiple artist stores on Shopify
Utilise functionality of the Shopify stack to create amazing customer journeys and experiences for the label’s artist stores
Work with the store management team and frontline labels in delivering sales, stock, and store performance reporting

Skills

Key technologies and capabilities for this role

eCommerceStore ManagementProduct SetupPre-order CampaignsArtist Stores

Questions & Answers

Common questions about this position

What is the employment type for this Junior Store Manager position?

This is a 6 month Fixed Term Contract (FTC) role.

Is this Junior Store Manager role remote or office-based?

This information is not specified in the job description.

What key skills are required for the Junior eCommerce Store Manager role?

The role requires being operational and collaborative, including daily store management, project management using Monday.com, and working with teams on supply chain issues; strong organizational skills, attention to detail, and being a collaborative team player are essential.

What is the company culture like at Universal Music Group?

Universal Music Group fosters a passionate, dedicated, innovative, and inclusive environment that values diversity of thought, embraces neurocognitive variations, and supports career growth across various functions.

What makes a strong candidate for this Junior eCommerce Store Manager position?

A strong candidate will have a passion for music and eCommerce, a strong desire to learn and develop, organizational skills, great attention to detail, and be a collaborative team player.

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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