Junior Operations Lead - EMEA market at TSMG

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Proven experience in people management or operations leadership, ideally in field data collection, logistics, or vendor-partner settings
Excellent verbal & written communication skills
Strong organizational ability; comfortable managing fast-paced workflows and handling urgent issues
Ability to build rapport, set clear expectations, give constructive feedback, and lead by example
Proficient in analyzing data to derive insights and determine actions to improve performance
Self-motivated, adaptable, and a team player
Willingness and ability to travel to field sites as needed
Experience specifically in data-collection driving operations or projects involving field vendors (preferred)
Familiarity with designing or using dashboards or tools for tracking operational metrics (preferred)
Prior exposure to financial controls, forecasting, or vendor sourcing (preferred)
Demonstrated experience in quality assurance, safety standards, or compliance (preferred)

Responsibilities

Lead and manage field operations teams involved in data-collection driving, ensuring adherence to operating procedures
Coach, mentor, and develop field surveyors; identify skill gaps and conduct periodic performance reviews
Facilitate regular team meetings to share updates, procedures, and best practices
Work closely with internal teams and external vendors / partners to coordinate logistics, coverage assignments, resource planning, and workload balancing
Provide subject-matter expertise on regional operational issues; advocate for solutions when needed
Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for internal and external stakeholders
Support business reviews; assist with invoice verification, forecasting, and financial / quality / safety control processes
Monitor performance trends and SLAs; identify issues and drive corrective action plans
Participate in continuous improvement programs; lead root-cause analyses and follow through with proactive and corrective measures
Escalate critical operational issues (performance, safety, function) to senior management when required
Perform additional tasks as needed to support the team and organizational goals

Skills

Key technologies and capabilities for this role

Operations LeadershipPeople ManagementField OperationsData CollectionLogistics CoordinationVendor ManagementTeam MentoringPerformance ReviewsMetrics AnalysisReportingRoot Cause AnalysisSLA Monitoring

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

The role requires willingness and ability to travel to field sites as needed.

What are the required qualifications and skills for this role?

Proven experience in people management or operations leadership, excellent verbal and written communication skills, strong organizational ability, ability to build rapport and lead by example, proficiency in data analysis, and being self-motivated and adaptable are required.

What is the employment type for this position?

This is a Contract Full time position.

What does the company culture or work environment look like?

This information is not specified in the job description.

What makes a strong candidate for this Junior Operations Lead role?

Candidates with proven people management or operations leadership experience, ideally in field data collection, logistics, or vendor settings, along with preferred experience in data-collection driving, dashboards, financial controls, or quality assurance, will stand out.

TSMG

Specialized data collection for tech companies

About TSMG

TSMG specializes in data collection services, primarily supporting tech companies in Europe and North America. The company manages complex data collection projects, providing comprehensive support that includes recruiting participants and handling logistics. TSMG works with Fortune 500 clients to gather large volumes of accurate and diverse datasets, which are essential for improving AI systems. What sets TSMG apart from its competitors is its ability to assemble and manage high-performing teams, ensuring that projects are executed efficiently and tailored to meet specific client needs. The goal of TSMG is to empower its clients by delivering high-quality data that enhances their operational intelligence.

Warsaw, PolandHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Consulting, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging startups offer innovative data solutions at lower costs, threatening TSMG's market share.

Rapid AI advancements may require TSMG to invest in new tools and training.

Stringent data privacy regulations in Europe could increase TSMG's compliance costs.

Differentiation

TSMG offers end-to-end data collection services for Fortune 500 companies.

The company excels in recruiting and managing high-performing teams for complex projects.

TSMG provides tailored solutions by understanding and addressing specific client needs.

Upsides

Growing demand for AI training data boosts TSMG's data collection services.

Remote work expands the talent pool for TSMG's recruitment outsourcing services.

AI integration in travel management enhances service efficiency and personalization.

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