Junior IT Service Management Specialist at ION Group

Chișinău, Chisinau, Moldova

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Not SpecifiedCompensation

Internship, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

Degree in Computer Science, Information Systems, Engineering, or a related technical field (completed or in progress)
Basic understanding of IT concepts and a strong interest in IT Service Management (ITSM)
Familiarity with scripting or programming languages (e.g., JavaScript, Python, SQL)
Basic knowledge of databases and ability to write simple queries
Experience with ticketing tools or issue trackers is a plus
Eagerness to learn, adapt, and grow in a dynamic IT environment
English proficiency at B1 level or higher

Responsibilities

Learn the fundamentals of BMC Helix ITSM and related tools
Assist in basic configuration and testing of ITSM workflows
Support the IT team with daily platform tasks and issue tracking
Help document processes, configurations, and user guides
Participate in team meetings, training sessions, and knowledge sharing
Perform other tasks and duties as the role expands

Skills

Key technologies and capabilities for this role

BMC HelixITSMJavaScriptPythonSQLDatabasesIncident ManagementChange ManagementAsset ManagementTicketing Tools

Questions & Answers

Common questions about this position

What is the location for this position?

The position is located in Chisinau, Republic of Moldova.

What skills and qualifications are required for this role?

Candidates need a degree in Computer Science, Information Systems, Engineering, or related field (completed or in progress), basic understanding of IT concepts and ITSM, familiarity with scripting languages like JavaScript, Python, SQL, basic database knowledge, and English proficiency at B1 level or higher.

What does the company offer in terms of benefits and training?

The role offers a 3-month paid training period, work in a young team, Italian language lessons, continuous learning, and professional growth opportunities.

What is the team environment like?

You will be working in a young team with opportunities for team meetings, training sessions, knowledge sharing, and collaboration with the IT team.

What makes a strong candidate for this Junior IT Service Management Specialist role?

Strong candidates will have a relevant technical degree or be pursuing one, basic IT and ITSM knowledge, familiarity with scripting (JavaScript, Python, SQL) and databases, plus eagerness to learn in a dynamic environment; experience with ticketing tools is a plus.

ION Group

Automation technology for financial sector clients

About ION Group

ION Group specializes in automation technology tailored for the financial sector, primarily serving institutional clients like investment banks, asset managers, and brokers. The company provides advanced software solutions that enhance trading, processing, and risk management activities in global financial markets. ION's products include sophisticated software platforms and APIs that enable clients to connect seamlessly to various trading venues and exchanges, ensuring efficient and accurate transactions. Unlike many competitors, ION stands out by acquiring entrepreneurial firms, which allows it to remain agile and responsive to market changes. The company's goal is to enhance efficiency and reduce operational risks for its clients through automation and innovative technology.

London, United KingdomHeadquarters

1998Year Founded

$426.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, FintechIndustries

5,001-10,000Employees

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount

Risks

Complexity in consolidating trading platforms may lead to operational inefficiencies.

US Treasury market's clearing mandate could impose significant compliance costs.

Potential global tariffs by Trump administration may disrupt ION's global operations.

Differentiation

ION Group specializes in automation technology for the financial sector.

The company offers sophisticated software platforms and APIs for seamless trading.

ION Group constantly innovates to enhance efficiency and reduce operational risks.

Upsides

Increased demand for automation drives innovation in AI-driven trading platforms.

The rise of DeFi creates opportunities for blockchain integration in financial services.

Growing importance of ESG criteria pushes adoption of efficient reporting tools.

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