Registered Nurse (Bilingual - Japanese / English)
Hippocratic AIPart Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must possess native-level Japanese language proficiency with business-level English (B2). Excellent communication skills are essential for effective player support, along with flexibility to adapt to various situations and player needs. Accountability, reliability, and proactivity in handling player concerns are expected. Proficiency in navigating knowledge bases and basic troubleshooting skills are required. Availability for full-time work, including weekends, is necessary. Familiarity with Helpshift/Zendesk or other CRM tools, knowledge of macros customization, and experience with MS Office or Google Suite apps are preferred. Previous customer service experience and knowledge of community platforms like Discord or Slack are considered assets.
The Player Support Agent will serve as the link between clients and the gaming community, investigating and delivering prompt, quality responses to player inquiries via ticketing, email, or chat. They will assist internal teams with project-related requests, gather and deliver player feedback, and provide translations when required. Responsibilities also include maintaining accurate reports, escalating issues promptly, contributing to smoother support processes with personalized macros and knowledge base entries, and participating in the quality control process. Agents are expected to master gameplay knowledge of products and manage their time effectively to meet player needs.
Comprehensive service provider for video games
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.