Japanese Customer Support Agent - Gaming

Position Overview

• Location Type: Remote
• Employment Type: Contract
• Job Type: Player Support Agent (Customer Support Agent)
• Salary: Not provided

Imagine more for your career in games! Join Keywords Studios, a leading provider of end-to-end services for the gaming and entertainment industries, for a constantly evolving role. We offer a casual and supportive working environment, perfect for those with linguistic skills and a passion for helping others. Keywords Studios has been present on the gaming market for 25 years and is committed to delivering high-quality services and supporting our clients in bringing their stories to life. As an employee, you’ll work on popular games alongside players, developing your skills and career while guided by our Leadership Principles:

• Power of Partnership: We work as one team with our clients and support them with passion and purpose.
• One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
• Raise the Game: We innovate and improve to help our clients and the industry succeed.
• Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
• Trust Through Transparency: We communicate and act with honesty, integrity, and accountability.

Requirements

• Japanese Language Skills: Excellent Japanese language skills, especially in writing.
• JLPT N1 Level: Fluent and confident Japanese communication at a JLPT N1 level.
• English Proficiency: Proficient in English for daily interaction with colleagues.

Responsibilities

• Provide top-notch assistance to players by solving their queries about the game and providing excellent customer service.
• Utilize investigative skills and our ticketing system to help players with game-related issues.
• Respond to player inquiries via email and chat.
• Collaborate closely with internal teams to assist with project-related requests and provide feedback to the development team.
• Serve as the voice of the product and the ear on the ground for player feedback.

Application Instructions

• Not provided

Company Information

Keywords Studios is a global and diverse company specializing in end-to-end services for the gaming and entertainment industries. We have been present on the market for 25 years and are committed to innovation and delivering high-quality services.