International Customer Service Representative (Evening Shift)
Natera- Full Time
- Junior (1 to 2 years)
Candidates must possess excellent Japanese language skills, particularly in writing, demonstrating fluency and confidence at a JLPT N1 level. Furthermore, proficiency in English is required for daily interaction with colleagues.
As a Japanese Customer Support Agent, you will provide top-notch assistance to players by resolving their queries about the game and delivering exceptional customer service, utilizing investigative skills and the ticketing system to address game-related issues. You will respond to inquiries via email and chat, collaborate with internal teams on project-related requests, and provide feedback to the development team, serving as the voice of the product and the ear on the ground.
Comprehensive service provider for video games
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.