Japanese Customer Service Advisor at Farfetch

Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Luxury Fashion, E-commerceIndustries

Skills

Key technologies and capabilities for this role

JapaneseCustomer ServiceEnglishEmail CommunicationTelephone SupportIT SystemsWindowsWritten Communication

Questions & Answers

Common questions about this position

What language skills are required for the Japanese Customer Service Advisor role?

Fluent Japanese is mandatory, along with good English reading skills (TOEIC 700).

What experience is needed for this customer service position?

Candidates need more than 1 year of customer service experience in a fashion environment, proficient IT skills including customer service systems and Windows packages, strong written and listening skills, and knowledge of fashion brands.

What benefits are offered for this role?

Benefits include generous annual leave entitlement and a flexible working environment.

What is the salary for the Japanese Customer Service Advisor position?

This information is not specified in the job description.

What is the work environment and team like at Farfetch for this role?

The role is in a very relaxed environment as part of a well-motivated and growing team, with an inclusive culture that welcomes differences and empowers individuality.

Farfetch

Online marketplace for luxury fashion items

About Farfetch

Farfetch operates as a global online marketplace for luxury fashion, linking high-end brands and boutique retailers with consumers. The platform allows users to browse and purchase a wide range of luxury items, ensuring that both brands and retailers can reach a worldwide audience. Farfetch's business model is centered around facilitating these transactions, earning revenue primarily through commissions on sales made through its site. Additionally, it offers services like digital marketing and logistics to help its partners enhance their online presence. A distinguishing feature of Farfetch is its acquisition of LUXCLUSIF, a luxury resale platform, which enables it to cater to the growing demand for pre-owned luxury goods. The company's goal is to provide a seamless shopping experience for luxury fashion enthusiasts while supporting brands and retailers in expanding their reach.

London, United KingdomHeadquarters

2007Year Founded

$682.9MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Flexible Work Hours

Employee Pension Scheme

Risks

Increased competition from Mytheresa could impact Farfetch's market share.

Farfetch faces challenges in maintaining its presence in the Chinese market.

The sale to Coupang indicates potential financial instability for Farfetch.

Differentiation

Farfetch connects luxury brands and consumers through a unique online marketplace.

The platform offers modular, API-enabled technology for luxury fashion brands.

Farfetch provides commerce solutions, enhancing brands' online presence and sales.

Upsides

Virtual try-on technology is gaining popularity in luxury fashion.

Farfetch can capitalize on Yoox Net-A-Porter's exit from China.

Exclusive partnerships, like with Officina Bernardi, enhance Farfetch's offerings.

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