IT Systems Engineer Manager at Scale AI

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

Deep, practical experience in IT engineering, networking, IAM, enterprise AI, and endpoint management, with a proven track record of delivering results in complex, fast-paced environments
7+ years of experience working in IT engineering, overseeing high-impact projects
3+ years of people management experience leading multiple technical teams, distributed across multiple geographies
Excellent communication, leadership, decision-making, and project management skills
Proven experience in operating and managing security, automation technology, and automation programs
Experience in configuring, deploying, and leading implementation and governance of cloud-based identity and access management (IAM), and identity provider (IdP), including Okta, Google Workspace, and Microsoft Azure AD (Entra ID), SSO, SAML, and SCIM across enterprise environments
Experience with Mobile Device Management systems (MDM), such as Jamf and Microsoft Intune
Experience working on the IT aspect of common compliance frameworks, such as SOC2, ISO27001, and others

Responsibilities

Define, prioritize, and execute IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale
Partner closely with the Security organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data
Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement
Consult with stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies
Partner with Workplace teammates and lead office build outs as the company expands operations
Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations
Offer direction, guidance, and training to global IT staff, fostering a culture of learning and growth
Deploy and manage solutions across offices in multiple timezones and countries
Lead the design, development, and operation of the expanding SaaS and infrastructure ecosystem
Shape the technical roadmap and guide modernization efforts across systems, tools, networks, and support operations
Evolve the identity and access management (IAM) strategy toward a modern zero trust approach that balances security and usability
Champion operational excellence and IT security while improving the employee experience—reducing friction, increasing reliability, and helping teams work more efficiently
Drive automation at scale, including the thoughtful use of AI to eliminate repetitive work for both the IT organization and the broader company

Skills

Key technologies and capabilities for this role

IT EngineeringNetworkingIAMZero TrustEndpoint ManagementEnterprise AIAutomationIT SecurityVendor ManagementSaaSInfrastructure

Questions & Answers

Common questions about this position

What experience level is required for this IT Systems Engineer Manager role?

The role requires 7+ years of experience in IT engineering overseeing high-impact projects and 3+ years of people management experience leading multiple technical teams distributed across geographies.

What key technical skills are needed for this position?

Candidates need deep experience in IT engineering, networking, IAM, enterprise AI, endpoint management, cloud-based IAM including Okta, Google Workspace, Microsoft Azure AD, SSO, SAML, SCIM, and MDM systems like Jamf and Microsoft Intune.

Is this role remote or does it require office presence?

The role involves partnering with Workplace teammates and leading office build outs as the company expands operations, as well as deploying solutions across offices in multiple timezones and countries, suggesting on-site requirements.

What soft skills are important for this manager position?

Excellent communication, leadership, decision-making, and project management skills are required, along with the ability to offer direction, guidance, and training to global IT staff.

What makes a strong candidate for this role at Scale AI?

A strong candidate has a proven track record delivering results in complex, fast-paced environments, experience managing distributed technical teams, and expertise in driving automation, IT security, and zero trust IAM strategies.

Scale AI

AI platform for data and models

About Scale AI

Scale AI provides a platform that helps businesses develop AI applications by utilizing their enterprise data to customize generative models. The platform includes tools for collecting, curating, and annotating data, as well as features for evaluating and optimizing models. Scale works with a variety of clients, including major tech companies like Microsoft and Meta, government agencies such as the U.S. Army and Airforce, and startups like Brex and OpenSea. What sets Scale apart from its competitors is its comprehensive suite of tools and services that focus on safely unlocking the value of AI. The company's goal is to enhance the performance of advanced language models and generative models, making AI more accessible and effective for its clients.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$1,558.9MTotal Funding

SERIES_FCompany Stage

Data & Analytics, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health, Dental & Vision Coverage - Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options.

Easy to use 401(K) - Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.

Wellness Fund - We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more.

Virtual Social Activities - Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships.

Learning & Development - We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey.

Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.

Generous Paid Time Off - Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed.

Commuter Benefits - Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute.

Parental Leave - Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.

Risks

Legal issues over labor practices could harm Scale AI's reputation and financial standing.

Controversial stance on DEI may deter potential talent and partnerships, affecting growth.

Expansion in San Francisco could increase operational costs amid uncertain economic conditions.

Differentiation

Scale AI offers comprehensive data annotation for AI, unlike competitors focusing on single modalities.

The platform supports diverse clients, from tech giants to government agencies, enhancing its versatility.

Scale AI's commitment to AI safety initiatives sets it apart in responsible AI development.

Upsides

Growing demand for AI data annotation boosts Scale AI's market potential and client base.

Expansion into defense applications opens new revenue streams and strategic partnerships.

Partnerships with AI safety organizations enhance Scale AI's reputation as a responsible AI leader.

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