[Remote] IT Support Technician at 3cloud

Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

At least 1 year of experience in IT Support, Technical Support, Onsite Support, Helpdesk Support, or any related technology support role
Experience with Azure Entra (formerly Azure Active Directory) is a plus but not required
Strong organizational and troubleshooting skills
Must be motivated, receptive to feedback, and trustworthy
Must be able to lift and carry IT equipment weighing up to 5-15kg, such as laptops, monitors, and other peripherals, as part of daily tasks
Available for Mondays to Fridays, 9:00 AM to 6:00 PM (PH Time), with possible extensions or weekend shifts based on business needs

Responsibilities

Serve as the main point of contact for office technology inquiries, including door access systems, workstation issues, CCTV system troubleshooting, network and Wi-Fi inquiries (guest and main), Teams room equipment, and printer-related support
Handle technology queries from visitors such as executives, clients, and training attendees
Assist with meeting room and Teams Room equipment setup and troubleshooting
Manage the sending and receiving of laptops for onboarding/offboarding processes
Coordinate with the in-house driver for equipment deliveries and replacements
Reformat and prepare laptops for redeployment
Participate in end-of-month and end-of-year inventory audits
Organize and maintain the IT room
Autopilot enrollment devices in Intune and ensure proper setup
Handle password and MFA reset tickets for GDC users within the assigned shift
Escalate unresolved technical issues to the Business Systems Team as necessary
Provide support during executive, client, and training visits
Other duties as assigned

Skills

IT Support

Troubleshooting

Door Access Systems

CCTV

Network

Wi-Fi

Teams Rooms

Printer Support

Hardware Management

Inventory Management

Intune

Autopilot

MFA Reset

System Administration

3cloud

Consulting firm optimizing Microsoft Azure usage

About 3cloud

3Cloud Solutions helps businesses improve their use of Microsoft Azure, a popular cloud computing platform. They provide consulting services tailored to each client's needs, offering best practices, insights, and hands-on support to help clients maximize Azure's capabilities. 3Cloud stands out from competitors by being a top Microsoft Azure partner, which gives them access to the latest information and resources from Microsoft. They also provide additional materials like eBooks and webinars to keep clients informed about cloud technology. The company's goal is to assist a variety of industries, including manufacturing and data analytics, in modernizing their technology infrastructure and enhancing operational efficiency.

Downers Grove, IllinoisHeadquarters

2016Year Founded

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Remote Work Options

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

Parental Leave

Health Savings Account/Flexible Spending Account

Home Office Stipend

Mental Health Support

Risks

Integration challenges with acquisitions like BlueGranite may lead to operational inefficiencies.

Rapid expansion strategy could strain resources and impact service quality.

Dependence on Microsoft Azure means any disruptions could affect operations and client satisfaction.

Differentiation

3Cloud is a top Microsoft Azure partner with deep expertise in Azure offerings.

The company offers a variety of resources like eBooks and webinars for client education.

3Cloud showcases successful client case studies to demonstrate business performance improvements.

Upsides

Acquisition of PGSI enhances global delivery capabilities for comprehensive Azure consulting services.

Winning 2023 Microsoft US Partner of the Year boosts 3Cloud's reputation and client attraction.

Partnership with Azure Databricks strengthens integrated data and AI solution offerings.

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