IT Support Specialist (Remote - Full-Time, Night Shift)

Philippines

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$8,400 – $9,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates must possess a minimum of two years of IT support experience, demonstrating proficiency in troubleshooting Microsoft and Google Workspace issues, and hands-on experience with RMM and ticketing systems. Basic to intermediate scripting knowledge, particularly in PowerShell, Bash, or similar languages, is required, along with familiarity with accounting software, specifically QuickBooks Desktop and Online. Strong communication and remote collaboration skills are essential, as is the ability to work night shifts and manage tasks independently.

Responsibilities

The IT Support Specialist will provide remote technical support for Microsoft 365 and Google Workspace tenants, troubleshoot issues within QuickBooks Desktop and Online environments, utilize NinjaRMM and ticketing tools to monitor and resolve incidents, create and maintain IT scripts for automation and task optimization, respond to and resolve IT support tickets within defined SLAs, communicate effectively via Microsoft Teams, and maintain high service standards while documenting troubleshooting steps, resolutions, and common issues for the knowledge base.

Skills

Microsoft 365

Google Workspace

QuickBooks

RMM tools

Scripting (PowerShell, Bash)

IT ticketing systems

Microsoft Teams

Office Applications (Word, Excel, Outlook)

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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