Remote

IT Support Specialist (Remote - Full-Time, Night Shift)

Dominican Republic

$8,400 – $9,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
IT Services, SoftwareIndustries

IT Support Specialist

Employment Type: Full-Time Location Type: Remote Workplace: Remote Language: English Department: Not Specified Published: 2025-07-08


Position Overview

RemoteVA PH is seeking a highly skilled IT Support Specialist to provide comprehensive remote support and technical troubleshooting. This role involves managing various platforms including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. The ideal candidate will possess a strong understanding of cloud platforms, scripting, and IT ticketing systems, coupled with a proactive, analytical approach and the ability to thrive in a fast-paced virtual environment.


Key Responsibilities

  • Provide technical support for Microsoft 365 and Google Workspace tenants.
  • Troubleshoot issues within QuickBooks Desktop and Online environments.
  • Utilize NinjaRMM and ticketing tools (e.g., Gam Ninja) for incident monitoring and resolution.
  • Create and maintain IT scripts for automation and task optimization.
  • Respond to, track, and resolve IT support tickets within defined Service Level Agreements (SLAs).
  • Communicate effectively via Microsoft Teams and maintain high service standards.
  • Document troubleshooting steps, resolutions, and common issues for the knowledge base.

Requirements

Qualifications

  • Minimum 2 years of IT support experience.
  • Proficiency in troubleshooting Microsoft and Google Workspace issues.
  • Hands-on experience with RMM and ticketing systems.
  • Basic to intermediate scripting knowledge (PowerShell, Bash, or others).
  • Familiarity with accounting software, particularly QuickBooks.
  • Strong communication and remote collaboration skills.
  • Ability to work night shifts and manage tasks independently.

Tools & Platforms You'll Be Working With

  • QuickBooks (Desktop/Online)
  • Microsoft 365 Admin Portal & Teams
  • Google Workspace Admin Console
  • NinjaRMM & Gam Ninja Ticketing Tool
  • Office Applications (Word, Excel, Outlook, etc.)

Company Information

Company: RemoteVA PH


Benefits & Compensation

  • Salary: USD 700–750/month
  • Work Setup: Work from Home
  • Schedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time)

Application Instructions

To apply, please send your CV and portfolio to: mondilla.jay03@gmail.com

Subject Line: IT Support Specialist - [Your Full Name]

Skills

Microsoft 365
Google Workspace
QuickBooks
RMM tools
IT ticketing systems
Cloud platforms
Scripting
PowerShell
Bash
NinjaRMM
Gam Ninja
Remote support
Technical troubleshooting
Automation
Documentation
Communication
Collaboration

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees

Benefits

Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Paid Parental Leave
Mental Health Support
Stock Options
Professional Development Budget
Home Office Stipend
Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.
Competitors like Deel show rapid growth, indicating a highly competitive market.
Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.
Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.
Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.
Remote's entry into Japan expands its reach in high-demand international employment markets.
The global payroll solutions market is projected to reach $10.5 billion by 2030.

Land your dream remote job 3x faster with AI