IT Support Specialist

Employment Type: Full-Time Location Type: Remote Workplace: Remote Language: English Department: Not Specified Published: 2025-07-08

Position Overview

RemoteVA PH is seeking a highly skilled IT Support Specialist to provide comprehensive remote support and technical troubleshooting. This role involves managing various platforms including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. The ideal candidate will possess a strong understanding of cloud platforms, scripting, and IT ticketing systems, coupled with a proactive, analytical approach and the ability to thrive in a fast-paced virtual environment.

Key Responsibilities

• Provide technical support for Microsoft 365 and Google Workspace tenants.
• Troubleshoot issues within QuickBooks Desktop and Online environments.
• Utilize NinjaRMM and ticketing tools (e.g., Gam Ninja) for incident monitoring and resolution.
• Create and maintain IT scripts for automation and task optimization.
• Respond to, track, and resolve IT support tickets within defined Service Level Agreements (SLAs).
• Communicate effectively via Microsoft Teams and maintain high service standards.
• Document troubleshooting steps, resolutions, and common issues for the knowledge base.

Requirements

Qualifications

• Minimum 2 years of IT support experience.
• Proficiency in troubleshooting Microsoft and Google Workspace issues.
• Hands-on experience with RMM and ticketing systems.
• Basic to intermediate scripting knowledge (PowerShell, Bash, or others).
• Familiarity with accounting software, particularly QuickBooks.
• Strong communication and remote collaboration skills.
• Ability to work night shifts and manage tasks independently.

Tools & Platforms You'll Be Working With

• QuickBooks (Desktop/Online)
• Microsoft 365 Admin Portal & Teams
• Google Workspace Admin Console
• NinjaRMM & Gam Ninja Ticketing Tool
• Office Applications (Word, Excel, Outlook, etc.)

Company Information

Company: RemoteVA PH

Benefits & Compensation

• Salary: USD 700–750/month
• Work Setup: Work from Home
• Schedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time)

Application Instructions

To apply, please send your CV and portfolio to: mondilla.jay03@gmail.com

Subject Line: IT Support Specialist - [Your Full Name]