IT Support Specialist (Remote - Full-Time, Night Shift)

Dominican Republic

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$8,400 – $9,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, SoftwareIndustries

Requirements

Candidates must have a minimum of 2 years of IT support experience, proficiency in troubleshooting Microsoft 365 and Google Workspace issues, and hands-on experience with RMM and ticketing systems. Basic to intermediate scripting knowledge in PowerShell, Bash, or other languages is required, along with familiarity with accounting software like QuickBooks. Strong communication and remote collaboration skills are essential, as is the ability to work night shifts and manage tasks independently.

Responsibilities

The IT Support Specialist will provide technical support for Microsoft 365 and Google Workspace tenants, troubleshoot issues in QuickBooks Desktop and Online, and use RMM and ticketing tools to monitor and resolve incidents. Responsibilities include creating and maintaining IT scripts for automation, responding to and resolving IT support tickets within defined SLAs, communicating effectively via Microsoft Teams, and documenting troubleshooting steps and resolutions for the knowledge base.

Skills

Microsoft 365

Google Workspace

QuickBooks

RMM tools

IT ticketing systems

Cloud platforms

Scripting

PowerShell

Bash

NinjaRMM

Gam Ninja

Remote support

Technical troubleshooting

Automation

Documentation

Communication

Collaboration

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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