IT Support Specialist at Helion Energy

Everett, Washington, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Clean Energy, Fusion Energy, TechnologyIndustries

Requirements

5+ years of IT service desk experience
Technical knowledge: Familiarity with operating systems, networking basics (TCP/IP, DNS, DHCP), and common enterprise applications
Problem-solving skills: Ability to quickly identify issues and apply logical troubleshooting steps
Communication skills: Strong verbal and written communication to explain solutions clearly to non-technical users
Customer service orientation: Patience and empathy when assisting users
Certifications (preferred): CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician

Responsibilities

Respond to IT service requests via phone, email, or ticketing systems
Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals
Install, configure, and support operating systems (Windows, macOS, Linux) and applications (Microsoft Office, email clients, collaboration tools)
Assist with password resets, user account provisioning, and access permissions
Record issues, resolutions, and escalate complex problems to higher-level support teams
Provide clear communication and maintain a professional, helpful attitude with end users
Perform routine updates, patches, and preventive maintenance tasks

Skills

Key technologies and capabilities for this role

WindowsmacOSLinuxMicrosoft Officeticketing systemshardware supportnetwork troubleshootinguser account managementpassword resets

Questions & Answers

Common questions about this position

Is this IT Support Specialist role remote or onsite?

This is an onsite role located at the Everett office.

What is the compensation for this position?

Helion's compensation package includes a competitively benchmarked base salary, meaningful equity grants, and comprehensive benefits, with final compensation determined through a holistic assessment.

What skills and experience are required for the IT Support Specialist role?

The role requires 5+ years of IT service desk experience, technical knowledge of operating systems, networking basics (TCP/IP, DNS, DHCP), and common enterprise applications, plus strong problem-solving, communication, and customer service skills. Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician are preferred.

What is the company culture like at Helion Energy?

Helion prizes urgency, rigor, ownership, and a commitment to delivering hard truths, with a team tackling real-world challenges to achieve breakthroughs in fusion energy.

What makes a strong candidate for this IT Support Specialist position?

Candidates with 5+ years of IT service desk experience, technical familiarity with OS, networking, and enterprise apps, plus excellent problem-solving, communication, and customer service skills stand out; preferred certifications include CompTIA A+, ITIL, or Microsoft Desktop Support.

Helion Energy

Develops commercial fusion energy generators

About Helion Energy

Helion Energy focuses on developing fusion generators to make fusion energy commercially viable. Their fusion generators are designed to be smaller, cheaper, and faster to produce compared to existing technologies. The company utilizes pulsed accelerator technology, which is essential for addressing the Helium-3 crisis, a critical element for modern computing and clean energy. Helion Energy's business model involves selling these fusion generators to industries and governments seeking sustainable energy solutions, while also securing funding from investors and government entities. What sets Helion apart from competitors is their unique combination of steady magnetic and inertial fusion techniques, which allows them to create fusion engines that are significantly more efficient in size, cost, and development time. The company's goal is to have a commercial fusion plant operational within six years, aiming to lead the future of clean energy.

Everett, WashingtonHeadquarters

2013Year Founded

$567.5MTotal Funding

SERIES_ECompany Stage

EnergyIndustries

201-500Employees

Benefits

Medical, dental, & vision insurance

401k

Parental leave

Life & disability insurance

PTO

Equity

Social events

Risks

Increased competition from Commonwealth Fusion Systems threatens Helion's market position.

Funding shortfall in the fusion industry may impact Helion's capital acquisition.

Emergence of cold fusion could disrupt Helion's hot fusion technology focus.

Differentiation

Helion's pulsed non-ignition technology offers low-cost, 24/7 power generation.

Fusion engines are 1,000 times smaller and 500 times cheaper than competitors'.

Helion addresses the Helium-3 crisis, crucial for computing and medical imaging.

Upsides

Helion aims to have a commercial fusion plant operational within six years.

OpenAI's interest in Helion's fusion power highlights potential for significant partnerships.

Helion's technology could replace current energy sources with limitless clean electricity.

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