Technical Support Analyst
ArineSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation, Logistics, TechnologyIndustries
Requirements
- Ability to work within established troubleshooting guides and knowledge base to resolve tickets within time standards
- Capability to provide Service Desk support for all Enterprise IT related applications
- Skills in investigating root causes of tickets and proactively resolving root issues
- Experience prioritizing resolution of tickets in queue and project work, including for other office locations
- Proficiency in setting up and maintaining office network, computer setup, distribution, and employee onboarding
- Competence in handling complex issues and escalations independently, pulling in other teams as needed
- Ability to support, update, and maintain IT conference room spaces and A/V equipment independently or with building staff
- Capacity to provide onboarding/offboarding support, technical consulting, system configuration, and troubleshooting
- Skills in installing, assembling, and configuring computers, monitors, network devices, and peripherals (printers, scanners, switches, hardware)
- Service mindset for engaging teams and ensuring end-user satisfaction
- Ability to create and update SOPs for new and existing needs
- Commitment to continuously expanding service desk knowledge, researching independently to stay current
- Willingness to take full ownership of special projects and duties as assigned (operational improvements, technical implementations)
- Ability to consistently meet and exceed goals and SLAs for customer service, technical quality, and first call resolution
- Capacity to work in an elevated capacity
Responsibilities
- Serve as the main point of contact within the Service Desk to resolve frontline issues for employees
- Assist with setting up new Arrive offices
- Provide desk-side troubleshooting, technical support, workstation support, and system set-up
- Resolve various issues including email and desktop software support, printer troubleshooting, conference room support, and network connectivity issues
- Coordinate with InfoSec and Infrastructure team to fix and troubleshoot office problems
- Work within troubleshooting guides and knowledge base to resolve tickets within time standards and provide resolutions
- Provide replacement equipment in accordance with department policy
- Track, account for, and maintain inventory; collect and track equipment after terminations or when no longer needed
- Ensure equipment inventory is secured at all times; submit requests for equipment orders
- Report any missing or stolen equipment immediately
- Attend all meetings unless approved otherwise in advance
- Track, account for, and maintain inventory
- Engage various teams throughout the organization with a service mindset
- Continuously expand service desk knowledge and expertise
- Take full ownership of special projects and related duties as assigned by leadership
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work arrangement or location for this IT Support Specialist role?
The position is based at the Guadalajara office, serving as the sole IT owner and representative of the Service Desk Team there, with involvement in setting up new Arrive offices.
What salary or compensation is offered for this position?
This information is not specified in the job description.
What skills are required for the IT Support Specialist role?
Key skills include desk-side troubleshooting, technical support, workstation and system setup, email and desktop software support, printer troubleshooting, network connectivity, and inventory management.
What is the company culture like at Arrive Logistics?
Arrive Logistics offers an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
What makes a strong candidate for this IT Support Specialist position?
Strong candidates are proactive in resolving root causes of issues, can handle complex escalations independently, manage office network setup and inventory securely, and are interested in supporting the company's growth.
Arrive Logistics
Freight brokerage and logistics solutions provider
About Arrive Logistics
Arrive Logistics connects shippers needing to transport goods with carriers that provide the transportation services. They offer various shipping solutions, including Less Than Truckload (LTL) and Temperature Controlled shipping, tailored to meet the specific needs of their clients. The company stands out from competitors by leveraging advanced technology for real-time tracking and efficient operations, supported by a skilled team. Arrive Logistics aims to deliver exceptional service and strategic value to clients while helping them save time and money.
Austin, TexasHeadquarters
2014Year Founded
$325.9MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & TransportationIndustries
1,001-5,000Employees
Benefits
Uncapped earning potential
Matching 401(k)
World class training program
Nationally recognized company culture
Incredible sales contests
Risks
Increased competition from AI-driven logistics firms threatens market share.
Rapid expansion may strain management resources and operational efficiency.
Volatile weather conditions pose challenges to delivery schedules and costs.
Differentiation
Arrive Logistics leverages advanced technology for real-time tracking and efficiency.
The company offers a wide range of shipping solutions, including LTL and intermodal.
Arrive's focus on customized logistics solutions sets it apart from competitors.
Upsides
Opening of Guadalajara office enhances cross-border logistics capabilities.
Recognition as a Top Carrier boosts industry reputation and client trust.
Expansion to Columbus and Tampa indicates strategic growth in key markets.
Related Jobs
RemoteRemoteSr Regional IT Support Technician
BJ's Wholesale ClubSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteSenior Deal Desk Analyst
Vanta$115,000 - $135,000/year
- Full Time
- Senior (5 to 8 years)
RemoteTechnical Support Specialist
BrightseedSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteDesktop Support Analyst, End User Experience- MAC experience
Owens & Minor$70,000 - $80,000/year
- Full Time
- Mid-level (3 to 4 years)