IT Support Engineer, Bulgaria at Crypto.com

Sofia, Sofia City Province, Bulgaria

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

Higher education in Computer Science, Information Systems, or related disciplines
Proficiency in both spoken and written English
Excellent computer literacy
Excellent verbal and written communication skills, with ability to convey technical concepts to non-technical users
Strong analytical and problem-solving abilities
Ability to communicate effectively with people at all levels inside and outside the company
Excellent decision-making skills
Ability to work independently and in a team
Integrity, initiative, perseverance, discretion, respect for personal dignity and rights of employees
Interest in fintech and services, motivation for the position
Reasonable understanding of the company’s business, technical, financial, and organizational structure
Preferably basic knowledge of applicable legislation in financial technologies/services
Familiarity with Windows and MacOS operating systems (Linux an advantage)
General IT support experience including user laptop provisioning, maintenance, user account provisioning and deprovisioning (considered a plus)
Experience with Atlassian products such as Jira for ticket-handling (a plus)
Past experience in IT support or similar technical role (a plus)

Responsibilities

Handle enquiries from internal users submitted through internal systems or in-person interactions
Assist with hardware provisioning and deprovisioning processes and manage asset inventory records
Troubleshoot software and hardware issues across endpoint devices
Install, configure, and maintain endpoint devices
Perform user account provisioning, including creating, modifying, and deactivating accounts
Escalate unresolved technical issues to Senior IT staff
Participate in IT projects, including developing automation workflows, implementing AI services, performing housekeeping tasks, and other initiatives
Participate in IT security initiatives, including patch management and adherence to security protocols
Execute additional tasks as needed to ensure successful fulfillment of the above responsibilities

Skills

Key technologies and capabilities for this role

WindowsmacOSLinuxJiraAtlassianHardware ProvisioningAsset ManagementTroubleshootingUser Account ProvisioningPatch Management

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What skills are required for this IT Support Engineer role?

Required skills include higher education in Computer Science or related fields, proficiency in Windows and MacOS (Linux is an advantage), excellent verbal and written communication skills, strong analytical and problem-solving abilities, and proficiency in spoken and written English.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the work culture like at Crypto.com?

The culture is transformational and proactive, with an empowered environment to think big, work with a talented and supportive team, and focus on growth from within through developing new skill-sets.

What makes a strong candidate for this position?

Strong candidates have higher education in Computer Science or related fields, general IT support experience like user laptop and account provisioning, familiarity with Windows/MacOS and Atlassian tools, excellent communication and problem-solving skills, and a demonstrated understanding of the company's business with integrity and initiative.

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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