IT Support Engineer at Contentsquare

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Experience AnalyticsIndustries

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
Basic understanding of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS), and common office applications (Microsoft Office Suite, Google Workspace)
Familiarity with IT ticketing systems and remote support tools
Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently
Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users
Ability to work independently and as part of a team in a fast-paced environment
Fluency in English (additional languages are a plus)

Responsibilities

Provide first-line technical support to all employees globally via the ticketing system, ensuring timely and effective resolution of IT issues
Manage and troubleshoot hardware and software issues
Assist with onboarding and off-boarding processes, including setting up and configuring new employee workstations and accounts
Maintain IT inventory for the US scope, including hardware, software licenses, and peripherals
Collaborate with senior IT team members to escalate complex issues and contribute to larger IT projects
Document IT procedures, solutions, and best practices
Participate in IT training sessions and continuous learning to stay updated with new technologies and industry trends
Perform routine IT maintenance tasks, such as system updates and backups

Skills

Key technologies and capabilities for this role

IT SupportTicketing SystemHardware TroubleshootingSoftware TroubleshootingOnboardingOffboardingWorkstation ConfigurationIT Inventory ManagementDocumentation

Questions & Answers

Common questions about this position

What is the salary range for the IT Support Engineer position?

The base compensation is $65,000 - $75,000 USD per year.

Is this role remote or does it require office presence?

This role is on a hybrid model in the New York office.

What skills are required for the IT Support Engineer role?

Candidates need a basic understanding of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS), familiarity with IT ticketing systems and remote support tools, excellent problem-solving skills, and strong communication skills. Fluency in English is required, with additional languages a plus.

What is the company culture like at Contentsquare?

Contentsquare aims to create an inclusive workplace where everyone learns and succeeds, with a community of daring, understanding, and deliberate individuals focused on making the complex simpler.

What makes a strong candidate for this IT Support Engineer position?

A strong candidate has a Bachelor's degree in IT, Computer Science, or equivalent experience, plus the ability to work independently and in a team in a fast-paced environment, with a detail-oriented and highly motivated approach.

Contentsquare

Digital experience analytics and insights platform

About Contentsquare

Contentsquare provides digital experience analytics through an AI-powered platform that analyzes customer behaviors, feelings, and intentions across various online touchpoints. The platform collects data from over 1 million websites, allowing businesses to understand how customers interact with their digital content. This understanding helps companies improve their operations, build customer trust, and ensure that their services are secure, private, and accessible. Unlike many competitors, Contentsquare focuses on delivering deep insights that foster empathy towards customers, enabling brands to enhance customer satisfaction and adapt quickly to market changes. The goal of Contentsquare is to empower businesses to create meaningful customer experiences that drive growth and loyalty.

Paris, FranceHeadquarters

2012Year Founded

$1,257.4MTotal Funding

SERIES_FCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Opportunities for personal growth and career development

Competitive salaries

Generous health and retirement benefits

Excellent family care

Paid time off and flexible policies

Fun and ambitious work environment

Risks

Increased competition from emerging platforms may erode Contentsquare's market share.

The departure of key executives could lead to strategic instability.

Integration challenges with acquisitions like Heap may cause operational inefficiencies.

Differentiation

Contentsquare offers AI-powered insights into customer behaviors and feelings across all touchpoints.

The platform integrates four analytics domains: DXA, DEM, PA, and VoC.

Contentsquare's focus on privacy and accessibility builds strong customer trust.

Upsides

Contentsquare's new AI features enhance conversion, retention, and NPS improvements.

Strategic partnerships, like with TMG, expand Contentsquare's digital experience capabilities.

The rise of AI-driven personalization boosts demand for Contentsquare's analytics solutions.

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