IT Support Analyst - São Caetano do Sul/SP at General Motors

São Caetano do Sul, Sao Paulo, Brazil

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

On site presence on a full-time basis
Strong analytical and problem-solving skills
Experience working in a large global organization
Good understanding of processes and procedures relevant to IT operations
Ability to exercise decision-making skills
Understanding of IT asset management, patching, and software installation
Experience with remote device management and user support
Familiarity with Active Directory Security Groups
Ability to coordinate and integrate the efforts of a diverse team
Adaptability and flexibility in communication

Responsibilities

Coordinate and perform work under general direction from site IT leadership
Provide production shift support and address IT-related requests
Follow incident management process and resolve application and network issues
Coordinate fact-finding and business impact assessment
Initiate incident management process to coordinate issue resolution
Provide troubleshooting for device and network connectivity issues
Perform asset management, patching, and software installation using corporate IT tools
Perform remote device management and user support
Build clients (PCs, Laptops, printers, wireless devices)
Perform hardware refresh and repair (break-fix)
Swap network switches
Power up/down infrastructure equipment
Perform user and device administration using Active Directory Security Groups
Complete assigned minor IT projects/tasks
Participate with cross-functional teams
Propose new initiatives and deliver solutions
Recommend process improvement opportunities

Skills

Troubleshooting

Incident Management

Asset Management

Patching

Software Installation

Remote Device Management

User Support

Hardware Refresh

Network Connectivity

Communication

Problem-Solving

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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