IT Support Analyst - Joinville/SC at General Motors

State of Santa Catarina, Brazil

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Training, education and/or experience in Computer Operations
Additional experience in computer hosting, Data center operations, etc
Experience working in a large global organization
Good understanding of processes and procedures relevant to his/her work area
Ability to exercise decision-making skills
Experience with asset management, patching, and software installation
Experience with remote device management and user support
Experience with Active Directory Security Groups
Strong analytical and problem-solving skills
Excellent communication skills

Responsibilities

Coordinate and perform work under general direction from the site IT leadership
Provide production shift support by addressing IT related requests and coordinating resolution of IT related incidents
Follow incident management process and contact IT support personnel to resolve application and network issues
Coordinate fact finding and business impact assessment by contacting business partners
Initiate incident management process to coordinate resolution of issues
Provide troubleshooting to resolve device and network connectivity issues
Use corporate IT tools to perform asset management, patching, and software installation
Use corporate IT tools to perform remote device management and user support
Build clients (PCs, Laptops, printers, wireless devices)
Perform hardware refresh and repair (break-fix)
Swap network switches
Power up/down infrastructure equipment such as Data Center equipment
Perform user and device administration using Active Directory Security Groups
Complete assigned minor IT projects/tasks
Participate with cross-functional teams as required

Skills

Problem-solving

Analytical skills

Communication skills

Incident management

IT operations

Data center operations

Computer operations

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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