Tier 1 Service Desk Specialist
MakparSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
InternshipExperience Level
InternshipJob Type
UnknownVisa
Entertainment, HospitalityIndustries
Requirements
- Currently pursuing a degree in Information Technology, Computer Science, or related field
- Basic understanding of IT concepts and troubleshooting methodologies
- Familiarity with operating systems (Windows, macOS) and common software applications
- Strong verbal and written communication skills
- Ability to convey technical information to non-technical users
- Demonstrated customer service orientation
- Patience and empathy when dealing with end-users
- Ability to work collaboratively in a team-oriented environment
- Willingness to learn and adapt to new technologies
Responsibilities
- Respond to incoming support requests via email, phone, or in-person
- Provide timely and effective solutions to technical issues, escalating when necessary
- Log all support interactions and resolutions in the ticketing system
- Prioritize and manage multiple tickets simultaneously
- Assist users with software installations, configurations, and updates
- Guide users through troubleshooting steps to resolve hardware and software issues
- Contribute to the development and maintenance of IT knowledge base articles
- Document common issues and resolutions for future reference
- Collaborate with other IT team members to resolve complex issues
- Communicate effectively with end-users to gather information and provide updates
- Learn about change management process lifecycle
- Participate in cross-functional IT projects
- Monitor IT systems and resolve or escalate any found issues
- Add/maintain technical documentation and service catalog
- Assist on software/hardware deployments and/or upgrades
- Gain exposure to system functionalities, including Zendesk, Aloha POS, NCR products, Parafait gaming software
- Develop a working relationship with the Information Technology Team and other key departments
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this IT Service Desk internship paid?
Yes, this is a paid internship that provides an opportunity for professional growth and development.
What is the work arrangement for this internship?
This is a partially remote and partially in-person internship based at the Corporate Support Center in Irving, TX, operating 40 hours a week during typical working hours of 8:30 am to 5:30 pm.
What qualifications and skills are required for the IT Service Desk Intern role?
Candidates must be currently pursuing a degree in Information Technology, Computer Science, or a related field, with a basic understanding of IT concepts and troubleshooting methodologies, and familiarity with operating systems.
What is the company culture like for this IT internship?
The role is part of a dynamic IT team in a fast-paced environment focused on family entertainment, where you'll join the support team, develop relationships with the IT team and other departments, and participate in cross-functional projects.
What makes a strong candidate for this IT Service Desk Intern position?
Strong candidates are currently pursuing a degree in IT, Computer Science, or related fields, possess basic IT troubleshooting skills, and are eager to gain hands-on experience in a fast-paced support environment through tasks like ticket management and user assistance.
Bardel Entertainment
Produces 2D, 3D, hybrid animation for VOD/SVOD
About Bardel Entertainment
Bardel Entertainment specializes in 2D, 3D, and hybrid animation, creating content for VOD/SVOD platforms and collaborating with industry giants like Netflix, Disney, and Warner Brothers. Their renowned expertise lies in producing popular series such as The Dragon Prince and Rick and Morty, utilizing advanced animation technologies.
None, CanadaHeadquarters
1987Year Founded
M_AND_ACompany Stage
EntertainmentIndustries
201-500Employees
Risks
Competition from international studios, especially in Asia, is increasing.
AI-driven tools may reduce demand for traditional animation services.
Streaming platforms producing in-house content may decrease external service demand.
Differentiation
Bardel is North America's leading animation services provider.
Bardel excels in real-time animation using Unreal Engine technology.
Bardel is adopting eco-friendly practices in animation production.
Upsides
Demand for animated content on streaming platforms is increasing.
Adult animation is gaining popularity, opening new market segments.
AI integration enhances creative processes and reduces animation costs.
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