Technical Support Analyst
ArineSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
IT Operations, TechnologyIndustries
Requirements
- Secondary diploma or equivalent
- Two to three years of experience
- Proficiency with hardware and software support
Responsibilities
- Monitors and controls a computer
- Responds to and diagnoses problems through discussions with users
- Performs problem recognition, research, isolation, and resolution steps
- Resolves less complex problems immediately
- Assigns more complex problems to second level support, senior operator, or supervisor
- Uses problem management database and help desk systems
- Works under general supervision and refers complex problems to senior staff
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What education or experience is required for this role?
Typically requires a secondary diploma or equivalent and two to three years of experience, with proficiency in hardware and software support.
What does the day-to-day work involve for this position?
The role involves monitoring and controlling a computer, responding to and diagnosing user problems through discussions, including problem recognition, research, isolation, and resolution, often using problem management databases and help desk systems.
What is the reporting structure for this position?
Works under general supervision with work regularly checked, refers more complex problems to senior staff, and normally reports to the IS Manager.
Is this a remote position or does it require office presence?
This information is not specified in the job description.
What is the salary or compensation for this role?
This information is not specified in the job description.
Ecolab
About Ecolab
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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