IT Operations Specialist (12 month contract) at Cohere

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

Strong Mac, Google Workspace, and Slack support experience
Strong Okta knowledge (preferably Okta Certified Professional/Administrator)
Experience with scripting languages (e.g., Python, PowerShell)
Knowledge of cybersecurity best practices and data protection regulations (e.g., GDPR)
Experience supporting Google Meet, Crestron, room schedulers
Solid understanding of networking concepts, internet tooling (wifi, routers, switches)
Tinkerer who loves working with all kinds of technology
Experienced with hands-on work helping teammates solve technical challenges
Organized, thoughtful, and eager to support and train customers
Clear communicator interested in creating processes to improve operational efficiency

Responsibilities

Be the primary support point of contact for the UK Cohere office
Provide first response for all IT support requests for Cohere employees globally during your shift
Identify, troubleshoot, and resolve hardware and software problems
Provide employee training on tools and systems (Google Workspace, Slack, Notion etc.)
Work with People Ops team to onboard and offboard employees seamlessly
Order and track laptop shipments globally for all new hires
Oversee in-office networking and AV requirements, and optimize the setup
Assist with cycle counts, purchasing, and maintaining inventory of IT equipment for local and remote employees globally
Document and update IT procedures and SOPs as required
Provide 1st level support to the office's wifi networks (routers/switches, WAPs)
Provide white glove service to c-suite level stakeholders
Provide A/V support for events (e.g. podcasts/conference calls with microphones and speakers)
Navigate changing priorities (e.g. laptop troubleshooting, device fleet monitoring, video conferencing issues, new hire setups)

Skills

IT Support

Troubleshooting

Google Workspace

Slack

Notion

Hardware

Software

Networking

WiFi

Routers

Switches

AV Support

Inventory Management

Cohere

Provides NLP tools and LLMs via API

About Cohere

Cohere provides advanced Natural Language Processing (NLP) tools and Large Language Models (LLMs) through a user-friendly API. Their services cater to a wide range of clients, including businesses that want to improve their content generation, summarization, and search functions. Cohere's business model focuses on offering scalable and affordable generative AI tools, generating revenue by granting API access to pre-trained models that can handle tasks like text classification, sentiment analysis, and semantic search in multiple languages. The platform is customizable, enabling businesses to create smarter and faster solutions. With multilingual support, Cohere effectively addresses language barriers, making it suitable for international use.

Toronto, CanadaHeadquarters

2019Year Founded

$914.4MTotal Funding

SERIES_DCompany Stage

AI & Machine LearningIndustries

501-1,000Employees

Risks

Competitors like Google and Microsoft may overshadow Cohere with seamless enterprise system integration.

Reliance on Nvidia chips poses risks if supply chain issues arise or strategic focus shifts.

High cost of AI data center could strain financial resources if government funding is delayed.

Differentiation

Cohere's North platform outperforms Microsoft Copilot and Google Vertex AI in enterprise functions.

Rerank 3.5 model processes queries in over 100 languages, enhancing multilingual search capabilities.

Command R7B model excels in RAG, math, and coding, outperforming competitors like Google's Gemma.

Upsides

Cohere's AI data center project positions it as a key player in Canadian AI.

North platform offers secure AI deployment for regulated industries, enhancing privacy-focused enterprise solutions.

Cohere's multilingual support breaks language barriers, expanding its global market reach.

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