IT Operations & Security Manager at Kikoff

The IT Operations & Security Manager will manage the complete device lifecycle, including procurement, configuration, deployment, maintenance, and secure decommissioning of laptops and peripherals. This role involves planning and executing business continuity and disaster recovery procedures, coordinating risk impact assessments, and managing regular security assessments, vulnerability scanning, and penetration testing. Responsibilities include managing vendor relationships and contracts, leading and coordinating SOC2 and PCI compliance audits, and designing/implementing systems that satisfy multiple compliance frameworks. The manager will oversee workplace technology infrastructure, develop and maintain IT policies and procedures, implement and manage identity and access management solutions, and create/optimize IT support workflows. Additionally, they will establish performance metrics to measure support quality and system reliability, and administer core platforms like Google Workspace, Zoom, JIRA, Slack, and MDM systems.