Knowledge Management Analyst
OmnidianFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
The ideal candidate will have deep, hands-on IT operational experience, specifically in Systems Administration and broader IT Support/infrastructure. They should possess exceptional technical acumen, a keen eye for linguistic precision, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences. A passion for knowledge management and automation, excellent organizational and leadership skills, and the ability to communicate effectively with team members of all levels are essential. Experience with ITIL v4 and KCS v6 methodologies is required, along with a focus on ServiceNow knowledge management workflows.
The Knowledge Manager will lead and manage the organization's IT knowledge management function, ensuring the knowledge base is up-to-date, accessible, and effectively utilized. This includes managing, organizing, and maintaining information and data for all aspects of IT Service Delivery. The role involves defining, implementing, and continuously improving the IT knowledge management strategy and processes, acting as the process owner for knowledge management, and developing the knowledge management framework. Responsibilities also include overseeing the entire knowledge article lifecycle, ensuring accuracy, timeliness, relevance, and consistency in language and structure, and driving continuous innovation by staying abreast of new technologies and industry best practices.
Comprehensive service provider for video games
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.