IT End User Support at Global Payments

Athens, Greece

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial Services, FinTechIndustries

Requirements

Passionate about problem solving and collaborating across multiple teams
Good understanding of GSuite applications, Bettercloud, Azure AD, O365 and other Cloud Technologies
Ability to manage own workloads and meet project commitments
Energetic and enthusiastic demeanor

Responsibilities

Provide end-user support in the installation, configuration, troubleshooting and maintenance of all technologies located within the assigned office or region including, but not limited to laptop and desktop, printers, cell phones and peripherals
Provide local support for IT changes, requests and incidents raised through the Service Desk
Administer and manage access to both internal and external applications as appropriate
Perform day-to-day auditing functions and support PCI activities to maintain the ROC
Maintain inventories as required
Assist in the implementation of technical IT projects and Business Initiatives
Assist Service Desk/NOC in the support of business solutions
Manage corporate MDM solution and mobile device – Troubleshooting and resolving problems relating to applications, emails, contacts, calendar and data
Understand and support VPN issues and manage LogMeIn Rescue facilities
Understand and support MDT/SCCM by updating and deploying build images
Coordinate BCP activities between EDPS/GP and SunGard
Provide Support to other Global Payments sites as and when necessary
Contribute to the development of standards and procedures
Establish and maintain positive working relationships between corporate business units and our technology partners
Interact with third-party software suppliers to perform problem resolution and enhancement
Manage and understand office network cabling
Provide documentation to support the appropriate use of corporate technology solutions
Participate and assist in planning and performing user relocations
Take ownership of issues by carrying out problem analysis