IT Support Specialist (Remote)
Rula$78,800 - $88,100/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, RetailIndustries
Requirements
- 2 - 4+ years of experience working in an end-user desktop support role or computer operations environment
- 2+ years of experience supporting a Windows environment
- Degree in Computer Science or related field preferred (or equivalent experience; if no degree, two additional years of experience required for each year of college not completed)
- A+ Certification, MCP, or MCSE preferred
- Shift flexibility required
Responsibilities
- Provide desktop support including technical advice, guidance, and informal training to customers using hardware and software programs
- Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing problems and symptoms using established processes and procedures
- Perform root cause analysis and develop checklists for problems
- Recommend procedures and controls for problem prevention
- Work independently, share information, and assist others with service tickets
- Perform necessary diagnostic and corrective actions for hardware and software problems
- Respond to, resolve, and document service tickets in a timely manner according to service level agreements or assigned completion dates
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the pay range for the IT Customer Service Analyst position?
The typical pay range is $21.10 - $40.90 per hour. The actual base salary will depend on factors like experience, education, geography, and other relevant factors, and the position is eligible for a CVS Health bonus, commission, or short-term incentive program.
Is this a full-time position, and what are the anticipated weekly hours?
Yes, this is a full-time position with anticipated weekly hours of 40.
What are the required qualifications for this role?
Candidates need 2-4+ years of experience in an end-user desktop support role or computer operations environment and 2+ years supporting a Windows environment. If no degree, two additional years of experience are required for each year of college not completed.
What is the company culture like at CVS Health?
CVS Health fosters a workplace where every colleague feels valued and belongs, with teams reflecting the customers, patients, members, and communities served. They emphasize passion for transforming health care with heart.
What makes a strong candidate for this IT Desktop Support Analyst role?
Strong candidates have 2-4+ years in end-user desktop support, 2+ years with Windows environments, A+ Certification, MCP, or MCSE, and a degree in Computer Science or equivalent experience. Shift flexibility and the ability to troubleshoot using established processes are key.
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company Equity
Wellness Program
Professional Development Budget
Paid Vacation
Paid Holidays
Risks
Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.
Differentiation
CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.
Upsides
Expansion of telehealth services allows CVS to reach more patients remotely.
Increased consumer interest in wellness boosts demand for CVS's health-related products.
The trend towards value-based care aligns with CVS's integrated healthcare approach.
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