IT Administrator at Kafene

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Lease-to-OwnIndustries

Requirements

3-5 years of experience in IT systems administration and a service-first approach to technical support
Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN) and experience supporting both Windows and macOS environments
Hands-on experience with identity management (Okta, Azure AD), MDM solutions (JumpCloud a plus), and endpoint security
Familiarity with Google Workspace, Microsoft 365, and cloud infrastructure basics (AWS, Azure, or GCP)
Strong understanding of security frameworks, compliance requirements, and IT service management tools
Excel at communicating technical concepts clearly to non-technical audiences
Work independently, manage competing priorities, and use good judgment about when to escalate
Organized, proactive, and genuinely enjoy helping people
Basic scripting skills (bonus)

Responsibilities

Manage and monitor network infrastructure, cloud services, and enterprise applications to ensure reliable connectivity and system performance; proactively identify and address bottlenecks; maintain backups and business continuity plans
Administer Okta SSO platform, manage user access and permissions, ensure devices meet security standards (encryption, antivirus, MDM compliance, multi-factor authentication); conduct regular security audits and remediate issues
Serve as primary point of contact for new hire technology onboarding: coordinate hardware delivery, device configuration, account provisioning, and system access; train employees on security best practices and company tools
Provide responsive desktop support to resolve hardware, software, and network issues; order and manage hardware inventory (laptops, monitors, peripherals)
Identify opportunities to streamline processes, automate workflows, and improve system efficiency; create and maintain documentation for common procedures and troubleshooting guides; research and recommend solutions to recurring problems
Partner with ISPs, vendors, and service providers to resolve technical issues; escalate major decisions and strategic recommendations to the Lead DevOps Engineer

Skills

Key technologies and capabilities for this role

OktaSSOnetwork infrastructurecloud servicesenterprise applicationssystem administrationbackupsbusiness continuity

Questions & Answers

Common questions about this position

Is this IT Administrator role remote or on-site?

This is a full-time, on-site position based in the New York City office, ideal for someone who thrives on in-person collaboration and hands-on problem solving.

What key responsibilities does the IT Administrator handle?

The role involves managing network infrastructure, cloud services, Okta SSO, security compliance, new hire onboarding, desktop support, hardware inventory, process automation, and partnering with vendors.

What is the company culture like at Kafene?

Kafene has a collaborative, innovative, and supportive culture uniting a 150-person team across NYC headquarters, Wilmington, and remote talent, recognized by Built In as a Startup to Watch and Forbes as one of the Best Startup Employers.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for the IT Administrator role?

The ideal candidate combines technical expertise in infrastructure, security, and support with a service-first mindset, seeing every support ticket as an opportunity to improve systems, and thriving in in-person collaboration.

Kafene

Consumer leasing with flexible payment options

About Kafene

Kafene provides lease-to-own options for various products such as furniture, appliances, electronics, tires, and wheels, targeting consumers who seek financial flexibility without the need for upfront payments. Customers can apply online without a credit check, ensuring that their credit score remains unaffected. Upon approval, which can reach up to $5,000, customers can lease products from their preferred stores with customized payment options tailored to their needs. Kafene stands out from competitors by offering a straightforward application process and flexible payment plans, along with a strong focus on customer satisfaction, including accommodating changes in payment schedules. The company's goal is to provide an accessible and affordable leasing solution that empowers consumers to acquire the products they need without the burden of immediate payment.

New York City, New YorkHeadquarters

2019Year Founded

$74.9MTotal Funding

DEBTCompany Stage

Fintech, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Gym Membership

Risks

Increased competition from fintech companies could erode Kafene's market share.

Regulatory scrutiny on lease-to-own agreements may impact Kafene's business model.

Economic downturns could lead to higher default rates, affecting revenue and profitability.

Differentiation

Kafene offers a no-obligation return policy, unlike traditional debt products.

Their AI-based underwriting provides personalized and efficient customer experiences.

Kafene's app-based point-of-sale solutions cater to mobile-first consumer behavior.

Upsides

Partnerships with large retail groups expand Kafene's market reach and customer base.

Recognition as a top startup employer enhances Kafene's reputation and attracts talent.

Recent funding rounds enable Kafene to scale operations and reach more consumers.

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