Investor Choice / Regional Investment Retention Relationship Executive, Senior Specialist at Vanguard

Malvern, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment ManagementIndustries

Requirements

Minimum of ten years related work experience
Five years experience in Financial Services and Relationship Management strongly preferred
Undergraduate degree or equivalent combination of training and experience
Graduate degree preferred
Regulatory license and/or registration (e.g. FINRA, state, SFC) required, as determined by Compliance based on role-specific duties

Responsibilities

Serves as the primary point of contact for the most complex Investment Only (IO) client relationships for Vanguard's largest clients
Provides consultation on service enhancements, with a focus on facilitating Investor Choice client commitments
Maintains long-term relationships with critical clients through mutual trust and loyalty
Acts as the senior accountability SME for IO clients in each Client Success Group region, supporting regional sales and service crew with investment retention and increasing IO Client Service acumen for peers
Manages Vanguard's most complex IO client relationships through deep understanding of client history and needs
Identifies opportunities to enhance client experiences and deepen client relationship and loyalty through strategic, best-in-class consultative guidance focused on Investor Choice commitments
Liaises with the Investor Choice Project team to provide plan sponsor support in garnering and operationalizing investor choice commitments
Proactively assesses IO client needs through strategic planning and consultations, recommends service and operational enhancements, and partners internally to maintain recordkeeping
Presents recommendations to key client decision makers
Resolves complex IO client issues related to products, services, or processes, and drives development and implementation of creative solutions that meet or exceed client needs
Engages key subject matter experts and leverages internal network to develop creative service solutions, requiring cross-functional collaboration and cross-team ownership
Maintains expert-level knowledge of Vanguard funds, products, and services compared to competitors, and leverages deep investment acumen to provide long-term guidance and position Vanguard as the brand of choice
Participates in special projects and performs other duties as assigned

Skills

Key technologies and capabilities for this role

Client Relationship ManagementInvestment RetentionConsultative SalesInvestor ChoiceStrategic PlanningCross-Functional CollaborationRecordkeepingInvestment ProductsVanguard FundsSME Knowledge

Questions & Answers

Common questions about this position

What experience is required for this role?

A minimum of ten years of related work experience is required, with five years in Financial Services and Relationship Management strongly preferred. An undergraduate degree or equivalent is needed, with a graduate degree preferred.

Is visa sponsorship available for this position?

Vanguard is not offering visa sponsorship for this position.

What regulatory requirements are there for this job?

This job requires a regulatory license and/or registration such as FINRA, state, or SFC, which will be determined by Compliance based on role-specific duties.

What is the employment type for this position?

The position is full time.

What is Vanguard's mission and company culture like?

Vanguard is on a mission to work for the long-term financial wellbeing of clients, lead through transformative products and services, and learn and develop skills as individuals and as a team.

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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