Investment CRM Product Owner at Pantheon Ventures Careers

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Private Equity, Asset Management, Private MarketsIndustries

Requirements

Hands-on experience from a prior implementation of DealCloud (or an equivalent CRM platform within a private equity or asset management context)
Experience driving adoption, governance, and development of new functionality in a CRM platform

Responsibilities

Serve as overall Product Owner for DealCloud, responsible for backlog management, prioritisation, and delivery of enhancements
Define and maintain the product vision and roadmap, aligned with Pantheon’s business strategy and investment operations model
Oversee release planning, ensuring upgrades and new functionality are appropriately tested, validated, and deployed
Continuously monitor performance, usage, and value delivery from the system
Manage budget and commercials/contract with DealCloud
Act as the primary liaison between business stakeholders, technology teams, and external providers
Partner with investment teams, investor relations, and operations to capture requirements and translate them into deliverable features
Provide senior-level communication on product performance, roadmap progress, and business impact
Manage expectations, resolve conflicts, and drive adoption across multiple stakeholder groups
Own the relationship with DealCloud and associated third-party providers
Lead vendor governance meetings, track SLAs, and escalate issues to ensure prompt resolution
Negotiate enhancements, support packages, and commercial terms where applicable
Oversee development of new CRM functionality (e.g., reporting, integrations, workflows)
Ensure changes comply with Pantheon governance standards, including data security and regulatory requirements
Coordinate cross-functional product teams, including business analysts, developers, and testers
Manage risk and contingency planning for incidents, outages, or product changes
Champion the CRM platform internally, driving user adoption and embedding best practices
Oversee training, communication, and business readiness activities associated with system enhancements
Collect and analyse user feedback to inform future development priorities
Serve as escalation point for system issues, ensuring timely resolution and minimal disruption to business operations
Define and monitor key product KPIs and success metrics
Contribute to Pantheon’s broader product operating model initiatives, working closely with other product owners

Skills

DealCloud

CRM

Product Ownership

Backlog Management

Product Roadmap

Vendor Management

Stakeholder Engagement

Investment Operations

Private Equity CRM

System Implementation

Pantheon Ventures Careers

Global private markets investment management firm

About Pantheon Ventures Careers

Pantheon manages investments in private markets for a diverse group of over 1,000 clients, including pension plans, insurance companies, and private wealth clients. Their investment approach covers various asset classes and stages, offering flagship funds, integrated programs, and tailored solutions to meet client needs. Pantheon also oversees Pantheon International Plc and Pantheon Infrastructure Plc, both listed on the London Stock Exchange. With $88.9 billion in assets under management as of September 2022, Pantheon stands out from competitors through its extensive global presence and a long-standing reputation since its founding in 1982. The company's goal is to provide effective investment solutions that cater to the unique requirements of their clients in the private markets.

London, United KingdomHeadquarters

1982Year Founded

$379.4MTotal Funding

SECONDARY_PRIVATECompany Stage

Venture Capital, Financial ServicesIndustries

201-500Employees