Investigator Services Assistant at Thermo Fisher Scientific

Zaventem, Flanders, Belgium

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Pharmaceuticals, Clinical ResearchIndustries

Requirements

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience

Responsibilities

Acts as the point of contact for sites, ensuring that questions, material orders and requests for information are responded to and documented in an accurate and timely manner
Ensures that the sites are properly trained in aspects of the protocol (following the study flow sheet) relating to the department
Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site
Triages calls where necessary to appropriate individual/departments and follows through to resolution
Resolves queries so that efficient and timely sample analysis is undertaken by the laboratory to meet report turnaround time
Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines
Notifies the sites and all necessary contacts via telephone/fax of all relevant critical/voice alert values/study specific requirements
Places all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values
Answers incoming phone calls and resolves different types of exceptions within assigned timelines
Monitors and escalates site issues through the appropriate departments/people (e.g., project management) to resolve and report as soon as possible
Ensures that all site issues are communicated and followed up to resolution, primarily to site and monitor
Reviews site performance metrics to educate where needed or to report back to monitor or sponsor, and informs site of the results or reasoning not to proceed
Follows the specifications and scope of work to evaluate requests for any additional test(s) (test performed in protocol) to be added to a sample
Evaluates the request for out of protocol testing following Scope of work for study
Facilitates requests to the appropriate person
Coordinates and resolves issues with samples at time of scanning to have the samples in the database and reported as soon as possible

Skills

clinical trials

investigator site support

protocol execution

site training

data documentation

communication

material orders

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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