Inventory Technician I at Astra

Sunnyvale, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

High school diploma or GED and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
Excellent client-facing written and verbal communications skills
Proficiency in English
Excellent customer service skills to exceed customers’ expectations
Ability to work with a large team with minimal supervision
Capable of providing a timely and outstanding user experience
Ability to handle daily customer service demands
Present a professional and helpful demeanor to clients
Basic Inventory or IT knowledge
Ability to excel in a fast-paced sometimes stressful work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives
Must be available on-site at shift hours, in conjunction with client’s working hours
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
Ability to perform office-related tasks which may include prolonged sitting or standing
Ability to move from place to place within an office environment
Must be able to use a computer
Ability to work in “warehouse” environment that is sometimes [incomplete, but implied challenging]
Ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Ability to handle varying degrees of noise, temperature and air quality
Able to handle frequent work interruptions
Ability to flexibly address work assignments and manage tasks
Self-motivated
Completion of job assignments without direct supervision
Completion of applications and assignments within the timeframes allowed

Responsibilities

Daily on-site inventory and asset management
Client’s conference room preventative maintenance
E-recycling
Ensure client users access to equipment in good working order
Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction
Work cooperatively with on-site teammates, as assignment requires
Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees
Deploy and recover laptop and desktop images
Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow
Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved
Timely responses to IT questions from client users employees
Manage occasionally demanding and stressed client users
Contribute to large scale global projects as needed
Other duties as required and assigned

Skills

Key technologies and capabilities for this role

Inventory ManagementAsset ManagementCustomer ServiceHardware DeploymentTroubleshootingTicketing SystemsVideo ConferencingConference Room MaintenanceLaptop ImagingDesktop ImagingIT Accessories

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This role requires on-site presence at shift hours in conjunction with the client's schedule.

What are the required qualifications for the Inventory Technician I role?

Candidates need a high school diploma or GED with 0 to 2 years of related experience or equivalent, excellent client-facing communication skills, proficiency in English, and basic inventory or IT knowledge.

What is the salary or compensation for this position?

This information is not specified in the job description.

What kind of work environment can I expect in this role?

The role involves a complex and fast-paced environment, sometimes stressful, focused on video conference rooms, with daily on-site inventory management and customer service demands.

What makes a strong candidate for this Inventory Technician position?

Strong candidates demonstrate excellent customer service skills, ability to work cooperatively in a large team with minimal supervision, timely responses to users, and the capacity to handle competing priorities in a fast-paced setting.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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