Inventory Coordinator II at Thermo Fisher Scientific

Richmond, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Scientific ResearchIndustries

Requirements

High school diploma or equivalent (associate degree preferred)
0–1 year of customer-service, order entry, or call-center experience
Comfortable using Microsoft 365; experience using ERP/CRM systems (SAP, Oracle, Salesforce) a plus
Friendly, solution-focused attitude with strong written and verbal English skills
Keen attention to detail, solid time-management skills, and ability to thrive in a fast-paced, team-oriented environment
Basic troubleshooting and problem-solving skills to recognize issues and ask for help when needed
Able to lift 40 lbs. without assistance; routinely lift or move packages up to 40 lbs, occasionally up to 50 lbs using proper techniques
Use material handling equipment such as pushcarts, pallet jacks, mobile cylinders, and forklifts (push/pull up to 100 lbs)
Frequently stand, walk, bend, climb steps, and assist with staging or checking order accuracy
Comfortable working in environments with varying temperatures (e.g., cold rooms, outdoor areas) and areas with chemical-based allergens (e.g., penicillin, tetracycline)
Required use of PPE where applicable: lab coats, coveralls, facemasks, hairnets, gloves, bump hats, safety glasses, and steel-toe shoes (mandatory)
Permanently stationed at a customer site
Willingness to work occasional overtime, holidays, or weekend shifts as needed
Keep both desk and staging areas clean and organized

Responsibilities

Assist customers by responding to their emails and calls, helping with order-related tasks such as entering, updating, canceling, or speeding up orders and returns through systems like SAP/Oracle, Salesforce, and EDI portals
Track and resolve customer questions about pricing, availability, delivery status, invoices, credits, and deductions, aiming to resolve issues during the first contact
Support in identifying and fixing EDI “kick-out” errors to keep the order process smooth and ensure accurate data
Follow guidelines and standards to ensure tasks are completed on time and accurately
Work closely with teams like Supply Chain, Logistics, Finance, and Commercial to solve problems and remove obstacles for customers
Monitor order progress, identify potential delays, and offer suggestions for improving workflow
May perform other duties assigned by management

Skills

SAP

Oracle

Salesforce

EDI

Microsoft 365

ERP Systems

CRM Systems

Customer Service

Order Entry

Supply Chain

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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