International Reservation Sales Agent – Fixed Shift at Andersen Corporation

Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, Hospitality, TechnologyIndustries

Requirements

Minimum 1 year of experience in hospitality, call center or customer service roles
Strong verbal and written communication skills, able to handle calls with English and Mandarin speaking customers
Demonstrated ability to manage customer inquiries in a high-volume setting
High level of professionalism, integrity and customer-centric mindset
High school diploma or equivalent; additional certification in hospitality or service is a plus
Ability to work fixed shift from 11am to 8pm, including weekends, with two rest days during the week and flexibility in scheduling

Responsibilities

Manage inbound calls to support hotel reservations, changes and cancellations with accuracy and care
Provide detailed information about hotel offerings, policies and local attractions
Address customer issues and special requests with professionalism, escalating when needed
Maintain updated records of guest interactions in CRM systems
Support reporting and operational tasks aligned with call center standards and protocols

Skills

Sabre

CRM

Customer Service

Hotel Reservations

Call Center

Hospitality

Verbal Communication

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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