International Operations - P2P at Binance

Mombasa, Mombasa, Kenya

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, FintechIndustries

Requirements

Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field
7+ years of experience in P2P operations, marketplace operations, crypto exchanges, fintech, banking, or payment platforms
Strong understanding of Africa’s crypto landscape, including major markets, regulations and user behaviors
Analytical mindset with proficiency in Excel, SQL, or data visualization tools
Strong communication skills in English and Spanish (Portuguese is a significant plus)
Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership

Responsibilities

Monitor daily P2P platform performance across Africa, including liquidity, order success rates, disputes, and user behavior
Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience
Coordinate with risk and compliance teams to ensure safe marketplace operations and adherence to local regulatory requirements
Execute operational workflows such as merchant vetting, transaction monitoring, quality review, and policy enforcement
Analyze P2P market trends, pricing dynamics, payment methods, and competitive landscape across African markets
Support merchant ecosystem development: onboarding, performance tracking, incentive programs, and quality improvements
Ensure balanced liquidity across key fiat pairs and payment channels for multiple African countries
Build dashboards, reports, and performance metrics to track African P2P market conditions and internal KPIs
Monitor key indicators such as spread competitiveness, completion rate, cancellations, and fraud patterns
Provide periodic business insights to internal teams, contributing to strategy and roadmap decisions
Work closely with the product team to communicate regional needs, test new P2P features, and support local rollout
Partner with marketing and community teams on regional campaigns, payment method expansion, and user education
Collaborate with customer support and dispute resolution teams to ensure efficient handling of user cases
Oversee, manage, and grow local merchant community groups (Telegram, WhatsApp, Binance Chat, etc.) to maintain a healthy, active, and engaged ecosystem of P2P merchants
Serve as the primary liaison between Binance and the merchant community—addressing inquiries, clarifying policies, and ensuring accurate information flow
Drive merchant engagement initiatives, including announcements, education content, product updates, best-practice sharing, and periodic Q&A sessions
Monitor group sentiment, feedback, and market trends to surface meaningful insights for internal teams (Product, Risk, Compliance, CS)

Skills

Key technologies and capabilities for this role

P2P OperationsLiquidity ManagementRisk MitigationComplianceData AnalysisMerchant OnboardingTransaction MonitoringMarket AnalysisOperational ExcellenceFintech

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a full-time remote position.

What skills are required for the International Operations - P2P role?

Key skills include monitoring platform performance and user behavior, analyzing market trends and data, coordinating with risk/compliance teams, building dashboards and reports, and managing merchant communities.

What is the team like at Binance for this role?

You'll join the Big Fiat team, including P2P and Fiat, dedicated to revolutionizing global transactions and making crypto accessible, working closely with regional stakeholders, product, risk, compliance, marketing, and support teams.

What does the role focus on in terms of regions?

The role focuses on monitoring and supporting P2P platform performance across African markets, including liquidity, trends, merchants, and local payment methods.

What experience makes a strong candidate for this position?

Strong candidates have experience in operational workflows like merchant vetting and transaction monitoring, data analysis for platform efficiency, risk mitigation, and stakeholder coordination in fintech or P2P markets.

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career

Risks

Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.

Allegations of internal misconduct may lead to legal complications for Binance.

Expansion into new markets like Brazil poses integration and compliance challenges.

Differentiation

Binance offers a comprehensive range of crypto services, including trading and NFTs.

It is the largest crypto exchange by trade volume, serving over 166 million users.

Binance provides unique products like Binance Earn and a Launchpad for new tokens.

Upsides

Binance benefits from the growing popularity of crypto staking and yield farming.

Increased interest in Layer 2 solutions could boost Binance's trading volume.

Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.

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