Intern, Customer Support Engineer at ServiceRocket

Santiago, Santiago Metropolitan Region, Chile

Apply Now

Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, Software ServicesIndustries

Requirements

Currently pursuing a degree in Information Technology, Computer Science, or similar
Strong data analysis, critical thinking, and problem-solving skills
Outstanding communication skills in English (required for day-to-day operations; does not need to be certified)
Customer-centric and technical-savvy

Responsibilities

Communicate efficiently and effectively with customers
Own customer communications and issues from initial contact until resolution
Become knowledgeable about relevant products, their capabilities, and common applications
Solve technical problems for customers on a daily basis while ensuring a great customer experience
Synthesize diverse customer feedback, offer informed opinions on potential solutions, and identify bugs/product issues for the development team
Resolve issues raised within SLA with the aim of preventing future problems
Assist, diagnose, troubleshoot, and deliver effective solutions to customers for simple technical problems in cloud and data center environments
Participate in technical issue analysis and debugging with other team members
Learn, document, and share knowledge with others
Drive continued innovation within the Support Engineering organization

Skills

Customer Support

Troubleshooting

Technical Diagnosis

Cloud Environments

Data Center

Debugging

Atlassian Products

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options

Risks

Increased competition from other Atlassian partners could erode market share.

Appfire's acquisition may reduce ServiceRocket's product offerings and revenue.

Focus on Atlassian may limit diversification and long-term growth.

Differentiation

ServiceRocket bridges the consumption gap for software companies and enterprises.

It offers a comprehensive suite of services for Atlassian products.

ServiceRocket is a Global Atlassian Platinum Solution Partner.

Upsides

Increased demand for remote work solutions boosts ServiceRocket's collaboration tools.

Digital transformation trends align with ServiceRocket's integration services expertise.

The rise of low-code platforms creates opportunities for custom app development.

Land your dream remote job 3x faster with AI

Try Jobo Free