Intake Specialist Pool 2 at Crestwood Behavioral Health

West Allis, Wisconsin, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Behavioral Health, HealthcareIndustries

Requirements

Bachelor’s degree in behavioral health or human services field preferred
Minimum of two (2) years’ experience in healthcare admissions or patient access, preferred
Completion of required trainings under Rogers’ policies
American Heart Association CPR certification within thirty (30) days of hire (bi-annual re-certification required)
Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer (annual re-certification required)
Electronic medical record software experience, preferred
General health insurance knowledge, preferred
Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required
Availability to work a minimum of eight (8) shifts [64 hours] per 4-week scheduling period, including three weekend days, primarily weekend and PM shifts
Participate in weekend and holiday schedule as assigned (Level II pool: regular holiday rotation of three holidays per year: Thanksgiving, Christmas Day, New Year’s Day, Memorial Day, Independence Day, Labor Day)
Occasionally work at other Rogers locations in absence of coverage

Responsibilities

Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers
Complete Admission assessments with potential patients and/or their representatives
Demonstrate understanding and explanation of admitting processes, clinical criteria for admission, required admitting forms, policies/procedures related to bed assignment and capacity limitations
Describe levels of care within Rogers to potential patients and/or their representatives
Gather demographic and insurance information of potential patients and/or responsible representatives
Understand how to utilize and explain Rogers’ contracted payor listing
Complete all documentation steps for each inquiry and assessment, including entering inquiries in the designated system, capturing necessary information, obtaining and entering referral source information, and accurately entering clinical information into admission assessment tool
Adhere to department standards for performance measures, quality of call, and productivity
Connect potential patients and/or their representatives with outside resources when indicated
Collaborate with internal departments and external facilities/referents as it relates to access to care
Become familiar with Receptionist responsibilities and assist in that role when necessary
Complete other duties as assigned by Admissions leadership
Understand and apply policies and procedures in accordance with external regulatory agencies (e.g., Joint Commission, HIPAA, EMTALA, 42 CFR)
Attend and participate in development opportunities to increase involvement and awareness of regulations
Promote department goals and Mission of Rogers Behavioral Health by complying with Rogers culture agreements and all Hospital’s policies and procedures

Skills

Admission Assessments

Patient Registration

Insurance Verification

Clinical Criteria Evaluation

Documentation

Customer Service

Healthcare Inquiry Management

Bed Assignment

Crestwood Behavioral Health

Provides tailored mental health services in California

About Crestwood Behavioral Health

Crestwood Behavioral Health, known for its tailored mental health services throughout California, cultivates a supportive and adaptive work environment. The company is distinguished by its accreditation from CARF, underscoring its commitment to maintaining high standards in mental health care and flexibility in addressing diverse needs. Working at Crest sheath offers a unique opportunity to engage in meaningful, recovery-oriented work in a growing field, ensuring personal and professional growth.

520 Capitol Mall #800, Sacramento, CA 95814, USAHeadquarters

1968Year Founded

VENTURE_UNKNOWNCompany Stage

501-1,000Employees