Intake Specialist at Crestwood Behavioral Health

West Allis, Wisconsin, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Behavioral Health, HealthcareIndustries

Requirements

Bachelor’s degree in behavioral health or human services field required, Master’s degree preferred
Minimum of two (2) years’ experience in healthcare admissions or patient access, preferred
Completion of required trainings under Rogers’ policies
American Heart Association CPR certification within thirty (30) days of hire; bi-annual re-certification required
Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer; annual re-certification required
Electronic medical record software experience, preferred
General health insurance knowledge, preferred
Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required
Knowledge of medical terminology preferred
Willingness to participate in On-Call, weekend, and holiday schedule rotation
Willingness to cover at other Rogers locations occasionally if staffing need arises
Willingness to be trained and cover the receptionist position as needed

Responsibilities

Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers
Complete Admission assessments with potential patients and/or their representatives
Demonstrate understanding and explanation of admitting processes
Understand clinical criteria necessary for admission to Rogers’ programs
Demonstrate understanding and explanation of all required admitting forms
Demonstrate understanding and explanation of policies and procedures related to bed assignment and capacity limitations
Describe levels of care within Rogers to potential patients and/or their representatives
Gather demographic and insurance information of potential patients and/or responsible representatives
Understand how to utilize and explain Rogers’ contracted payor listing
Complete all documentation steps for each inquiry and assessment
Ensure all inquiries are entered in the designated system and all necessary information is captured
Ensure referral source information is obtained and entered for each inquiry
Ensure all clinical information is entered accurately into admission assessment tool
Adhere to department standards as it relates to performance measures, quality of call, and productivity
Connect potential patients and/or their representative with outside resources when indicated
Collaborate with internal departments and external facilities/referents as it relates to access to care
Understand and apply policies and procedures in accordance with external regulatory agencies (e.g., Joint Commission, HIPAA, EMTALA, 42 CFR)
Attend and participate in development opportunities to increase involvement and awareness of regulations
Promote department goals and Mission of Rogers Behavioral Health; comply with Rogers culture agreements and all Hospital’s policies and procedures
Complete other duties as assigned by Admissions leadership

Skills

Key technologies and capabilities for this role

Admission AssessmentsPatient IntakeInsurance VerificationClinical CriteriaDocumentationCustomer ServiceData EntryReferral ManagementOn-Call Scheduling

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What education is required for the Intake Specialist role?

A Bachelor’s degree in behavioral health or human services field is required, with a Master’s degree preferred.

What experience is needed for this position?

Minimum of two (2) years’ experience in healthcare admissions or patient access is preferred.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the work schedule expectations for this job?

The role requires participation in the On-Call, weekend, and holiday schedule rotation, and willingness to cover at other Rogers locations occasionally if staffing needs arise.

Crestwood Behavioral Health

Provides tailored mental health services in California

About Crestwood Behavioral Health

Crestwood Behavioral Health, known for its tailored mental health services throughout California, cultivates a supportive and adaptive work environment. The company is distinguished by its accreditation from CARF, underscoring its commitment to maintaining high standards in mental health care and flexibility in addressing diverse needs. Working at Crest sheath offers a unique opportunity to engage in meaningful, recovery-oriented work in a growing field, ensuring personal and professional growth.

520 Capitol Mall #800, Sacramento, CA 95814, USAHeadquarters

1968Year Founded

VENTURE_UNKNOWNCompany Stage

501-1,000Employees