EAP Management Consultant
Spring HealthSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, HealthcareIndustries
Requirements
- Computer literacy & ability to type fast
- Ability to effectively merge Clinical and EAP focus
- Client service orientation
- Articulate
- Good telephone manner and ability to provide telephonic therapy
- Good Clinical understanding and ability to manage risk
- Good time management ability
- Ability to work within a team
- Ability to work well under pressure
- Business and commercial awareness
Responsibilities
- Supervise and provide the first point of contact for employees accessing the LYRA EAP service via telephone counselling, live chat and other services
- Provide all services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager in accordance to the LYRA SLA’s
- Accurately capture all information on the database pertinent to the clinical management of the case and information pertaining to operations metrics
- When required, case manage clinical cases to ensure that structured counselling is provided by the LYRA affiliate network
- Ensure that clinical services are delivered in line with LYRA global standards and within the SLAs of customers provided by the Clinical Manager
- Adhere to the operational standards as set out by Clinical Manager
- Provide critical incident intake, support, and case management
- Deliver structured counselling services via telephonic, video or chat means
- Coach and mentor team members to perform
- Stay accountable for all activities and actions of midnight intake clinicians and assure alignment with both LYRA EAP and Lyra WFMH services
- Guide and coach new intake clinicians when needed
- Critically manage novel situations and handle with care
- Identify gaps and improvement opportunities for internal systems/workforce and feedback to the manager
- Assist subordinates when needed for meetings/critical cases to ensure great customer experience
- Occasionally respond to questions or assist with urgent matters outside of work hours
- Be on rotation with the Lead Clinical Case manager to standby for risk cases or when a senior clinician is needed
- Provide counselling and psychotherapy to EAP & community clients
- Provide Psychological assessment & reports
- Deliver talks/training/workshops
- Provide crisis support/onsite support
- Handle ad hoc requests within the realm of expertise as a clinical psychologist
Skills
Counseling
Clinical Supervision
Telephone Counseling
Live Chat Support
Case Management
EAP Services
Mental Health
Database Management
Team Leadership
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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