Job Description: Insurance Sales Advisor (Remote)

Position Overview

The Zebra is seeking motivated professionals to join our call center team. In this customer-facing, inbound sales role, you will assist customers actively shopping for insurance by understanding their needs and matching them with suitable policy options from our network of carriers. This is a high-impact position on the frontlines of helping customers make informed insurance choices, blending relationship building with performance goals.

Employment Type

Full-Time

Location

• Location Type: Remote
• Requirement: All licensed employees must conduct business from their primary residence in Texas. New hires will need to relocate to Texas by their start date.

Schedule

• Full-time, 40 hours per week.
• Schedules are provided quarterly based on a shift bid system.
• Working hours are within:
  • Monday to Friday: 7:00 AM - 11:00 PM
  • Saturday & Sunday: 9:00 AM - 8:00 PM

Salary & Compensation

• Hourly Rate: $19.00 per hour.
• Annual Earning Potential: First-year agents typically earn between $45,000 - $60,000. Senior agents can reach $85,000+ with base rates and an uncapped incentive structure.

Responsibilities

• Take inbound calls from shoppers actively looking for auto and home insurance.
• Build rapport, assess customer needs, and recommend tailored insurance solutions.
• Utilize internal tools and carrier quoting systems to provide accurate quotes.
• Guide customers through the insurance buying process from quote to purchase.
• Stay informed about industry trends, product offerings, and compliance requirements.
• Meet or exceed individual sales goals and Key Performance Indicators (KPIs), such as conversion rate and customer satisfaction.

Requirements

• One year of high-volume call center experience.
• Motivated, positive, and solution-oriented attitude.
• Ability to stay calm and organized in a fast-paced, high-volume environment.
• A desire to learn and grow; prior insurance experience is not required.
• Coachability and a team-oriented mindset.
• High level of integrity and professionalism.
• Tech-savvy and comfortable using web-based tools and CRM systems.

Experience That Will Impress

• Possession of a Texas (General Lines) Property & Casualty license.
• Experience working within insurance sales.

Interview Process

1. Recruiter Screen: If selected, you will complete a pre-qualification screening form to assess your experience.
2. Team Interview: A 45-minute Zoom interview for an in-depth call center assessment.
3. Final Interview: A 30-minute Zoom interview to discuss career growth and address any follow-up questions.

Benefits & Perks

• Inclusive Culture: Employee Resource Groups are available to join or create.
• Paid Time Off: Unlimited planned PTO.
• Health & Wellness:
  • Health, Dental, Vision & Disability Coverages
  • $100 wellness perk
  • Health Savings Account (HSA) offering with employer contribution
• Financial:
  • 401k with company match
• Family Support: Paid Parental Leave Program.
• Remote Work Support: Internet stipend ($40/month).
• Professional Growth: Learning & Development Opportunities.
• Values-Driven Environment: Join a team that genuinely lives its values.

About The Zebra

The Zebra is revolutionizing how connected consumers research and shop for insurance. We are committed to building diverse teams that feel inclusive for all, operating under the motto "All Stripes Welcome." We value both traditional and non-conventional backgrounds and perspectives, and our team members are passionate about learning, growing, and tackling exciting problems together.