Insurance Operations Specialist at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, PensionsIndustries

Requirements

Any Graduation or Bachelor’s degree
7 to 11 years of experience (must have: 10+ years in UK Pension domain – Transfers Out - Managing participant level services)
5+ years experience in Transfers Out processes such as Cash transfers out, Bulk Transfer, Transfers of Death benefits, Due diligence
Hands-on experience with developing process documentation, capturing exceptions, process flow and process maps
Excellent leadership skills, ability to manage a team in critical situations, drive holistic engagement, developing quality checklists, performing RCA, developing action plans to improve quality performance
Ability to identify and implement improvement opportunities across process, reporting and controls
Experience in the UK Pension domain (mandatory)
Experience in Leading & Managing teams
Open to Night shifts based on business requirements
Good verbal & written communication skills
Good typing skills and attention to detail
Good time management skills
Ability to work independently

Responsibilities

Lead a team of business administration senior analysts/analysts in providing high-quality transfers out services to clients
Process and support UK Pension Transfers Out tasks, including managing pension, investment, or wealth fund transfers, consolidating savings, switching providers, or liquidating holdings according to participant instructions
Coach and mentor others to draw out their skills and expertise
Motivate and inspire team members using strong leadership skills
Strictly adhere to non-disclosure of client information and preserve client confidentiality
Comply with all client policies, procedures, and Federal/State/Local regulations and escalate issues to management
Research queries/requests from Business Partners/Client Support Teams and reply with minimum response time
Take active participation in process improvements and automation
Ensure adherence to Quality Control standards
Adhere to client SLAs
Identify potential areas that require additional controls
Use excellent organizational skills to identify and prioritize high value transactions
Complete assigned responsibilities and projects within timelines apart from managing daily BAU
Create and update procedure documents while ensuring standards are followed

Skills

Key technologies and capabilities for this role

UK Pension Transfers OutPayment OperationsProcess DocumentationProcess Flow MappingRoot Cause AnalysisTeam LeadershipDue DiligenceQuality ChecklistsException ManagementCash TransfersBulk TransfersDeath Benefits Processing

Questions & Answers

Common questions about this position

What experience is required for this Insurance Operations Specialist role?

Candidates must have 10+ years of experience in UK Pension domain – Transfers Out managing participant level services, 5+ years in Transfers Out processes like cash transfers, bulk transfers, death benefits, and due diligence, plus hands-on experience developing process documentation.

Is a degree required for this position?

Yes, a Bachelor’s degree is required.

What leadership skills are needed for this role?

Excellent leadership skills are required, including the ability to manage a team in critical situations, drive holistic engagement, coach and mentor others, motivate team members, and implement improvement opportunities.

Are night shifts required for this job?

Candidates must be open to night shifts based on business requirements.

What does the role involve in terms of team management?

The role requires leading a team of business administration senior analysts/analysts in providing high-quality transfers out services, coaching and mentoring team members, and managing teams effectively.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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