Instructional Designer at FreshBooks

San Mateo, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Customer ExperienceIndustries

Requirements

7-10 years of experience in Talent Development, Learning & Development, or related fields
Proven success designing and delivering leadership development programs
Strong facilitation skills for both live and virtual environments
Demonstrated ability to integrate AI tools into learning programs
Recognized thought leadership in the L&D field, with the ability to bring fresh, innovative approaches
Strong analytical skills to measure learning impact and translate data into actionable insights
Excellent communication and stakeholder management skills
Flexibility to work occasional flexible hours across multiple time zones and in-office presence three days per week (Tuesday - Thursday) in San Mateo, CA

Responsibilities

Design engaging, high-impact learning experiences for leaders at all levels, with a focus on new and mid-level managers
Develop content, materials, and exercises using modern learning methods, blended delivery, and AI-driven tools
Adapt programs to meet cultural and regional needs for a global audience
Facilitate in-person and virtual workshops, leadership sessions, and experiential learning events
Use storytelling, coaching, and interactive techniques to create memorable learning experiences
Integrate AI tools and platforms into program design and delivery for personalization, scalability, and improved learner engagement
Pilot and evaluate AI-driven assessments, adaptive learning pathways, and data analytics tools
Create and implement evaluation strategies to measure program effectiveness, behavioral change, and ROI
Analyze learning data, participant feedback, and business metrics to inform decision-making
Share actionable insights with senior stakeholders to refine programs

Skills

Curriculum Design

Leadership Development

Facilitation

L&D

AI Tools

Program Management

Instructional Design

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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