Installation Technician at AT&T

Gastonia, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Work a flexible schedule, including evenings and weekends
Possess a valid state driver's license
Lift and move up to 60 lbs – some ladders weigh 50-60 lbs
Weigh less than 325 lbs., required for ladder safety
At times work in small spaces or aloft (up to 28 ft.)
Be available for overtime, emergency call-outs, and holiday work
Identify wire and cable colors
Qualify on pre-employment assessment

Responsibilities

Install the latest technology for high-speed broadband, Wi-Fi, and voice services at customers' homes and businesses
Provide seamless installation and activation of state-of-the-art technology
Elevate the customer experience by delivering best-in-class service
Solve problems independently as a trusted expert
Put in new lines, climb ladders, and plug in/activate Wi-Fi networks

Skills

Key technologies and capabilities for this role

broadband installationWi-Fi setupvoice services activationcable identificationladder safetyphysical labor

Questions & Answers

Common questions about this position

What is the pay range for the Installation Technician position?

Installation Technicians earn between $17.26 and $31.00 an hour, with an average starting salary of $35,906 per year.

Is this Installation Technician role remote or field-based?

The role is field-based, involving work independently at customer homes and businesses, including climbing ladders and working in small spaces or aloft.

What are the key requirements to qualify for this Installation Technician job?

Candidates must work a flexible schedule including evenings and weekends, possess a valid state driver’s license, lift up to 60 lbs, weigh less than 325 lbs for ladder safety, identify wire and cable colors, and qualify on a pre-employment assessment.

What benefits are offered to Installation Technicians at AT&T?

Benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays, paid parental and caregiver leave, adoption reimbursement, disability benefits, life insurance, supplemental programs, EAP, wellness programs, and employee discounts up to 50% off on AT&T services.

What training and growth opportunities are available in this role?

The company provides extensive training and resources in a collaborative team environment, with ongoing paid training for career growth and paths into roles like Maintenance Technician or Fiber Technician.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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