Insights Analyst

Position Overview

Twilio is seeking an Insights Analyst to co-create with Generative AI tools, partner closely with business stakeholders, and turn data into decision-driving narratives. This role operates at the intersection of strategic insight generation, technical analytics, and AI-augmented discovery, aiming to not only answer questions but also to ask better ones. The ideal candidate thrives at the intersection of numbers and business strategy, and loves translating complex data into clear, compelling narratives with actionable insights.

About the Job

This position is crucial for leveraging Generative AI tools to partner with business stakeholders and transform data into actionable insights. You will work on framing and exploring critical business questions, translating ambiguous problems into structured analytical approaches, and designing scalable insights processes.

Responsibilities

• Partner with marketing, product, strategy, and leadership teams to frame and explore critical business questions.
• Translate ambiguous problems into structured analytical approaches and insight stories.
• Use Generative AI tools to co-create hypotheses, simulate scenarios, and build proactive insight feeds.
• Analyze structured and unstructured data to uncover patterns, trends, and anomalies.
• Design scalable insights processes, not just one-off analyses.
• Visualize data and findings in dashboards, slide decks, and AI-powered narrative tools (e.g., Tableau Pulse, Power BI Copilot).
• Communicate insights clearly to technical and non-technical audiences with precision and empathy.
• Leverage LLMs, copilots, and GenAI assistants to accelerate insight generation and automate repeatable analysis.
• Curate reusable prompts, validate model outputs, and ensure insight reliability and transparency.
• Oversee GenAI prompt libraries and insight quality.
• Experiment with natural language querying, auto-charting, and conversational BI tools.
• Write efficient SQL for complex joins, aggregations, and data transformations.
• Collaborate with data engineering on clean, trusted, well-modeled data sources.
• Build and maintain KPIs, dashboards, and automated reports in BI platforms.
• Contribute to scalable insight pipelines using tools like dbt, Python, or R (as applicable).

Qualifications

Twilio values diverse experiences and encourages applications from candidates with alternative experiences. We are always looking for individuals who bring something new to the table.

Required:

• 2–5+ years of experience in analytics, BI, or insights roles.
• Proficiency in SQL and data exploration tools (e.g., Snowflake, BigQuery).
• Experience with modern BI platforms (e.g., Tableau, Looker, Power BI).
• Comfort using GenAI tools (e.g., ChatGPT, Claude, Copilot) for analytical workflows.
• Experience querying structured and unstructured data using tools like Presto, or Snowflake.
• Experience with dbt, Python, or R for deeper analysis.
• Exposure to AI/ML-driven analytics, natural language querying, or LLM-based insight generation.
• Comfort with version control (Git/GitHub) for collaboration with engineers and analysts.
• Strong communication and data storytelling skills.
• Proven ability to translate technical outputs into business strategy.

Company Information

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Insights Analyst.

Employment Type

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Location Type

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Salary

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