Inside Physical Damage Appraiser at Auto-Owners Insurance

Lansing, Michigan, United States

Auto-Owners Insurance Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum of 3 years working as a physical damage appraiser
  • Knowledge of CCC software (preferred, but not required)
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Ability to organize and interpret data
  • Ability to handle multiple assignments
  • Valid driver’s license

Responsibilities

  • Inspect damaged automobiles
  • Develop information regarding repair costs
  • Negotiate repair cost agreements
  • Evaluate practicality of repair and options for settlement of claims
  • Maintains an understanding of current automobile construction and repair techniques
  • Assures compliance with statutory requirements, including appropriate use of after-market parts and repairs to automobiles with concern for safety and industry standards
  • Communicate with claim associates, agents, insured’s repair facilities, and others regarding inspections and conclusions
  • Develop and participate in required communication to vehicle owner regarding repairs
  • Participate as necessary in negotiations, follow-up, and problem resolution on claims
  • Handle investigations by phone, mail, and on-site investigations
  • Attend arbitrations, mediations, depositions, or trials as necessary
  • Willing to travel and be temporarily reassigned for catastrophe duty upon request

Skills

Key technologies and capabilities for this role

CCC softwareVehicle InspectionRepair Cost EstimationClaims NegotiationAutomobile Repair TechniquesData InterpretationCommunicationClaims Investigation

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The role is remote with potential for in-person training, offering a merit-based work-from-home program with flexibility to work remotely up to 3 days per week after initial training.

What benefits does Auto-Owners Insurance offer?

Benefits include a competitive base salary, matched 401(k), fully-funded pension plan once vested, bonus programs, and generous paid time off including holidays, vacation, personal time, and sick leave.

What are the key requirements for this position?

Requirements include a Bachelor’s degree or equivalent experience, minimum 3 years as a physical damage appraiser, above average communication skills, ability to resolve complex issues, organize and interpret data, handle multiple assignments, and a valid driver’s license. Knowledge of CCC software is preferred.

What is the company culture like at Auto-Owners Insurance?

The company offers a friendly work environment, structured training program, and employee mentoring.

What makes a strong candidate for this Inside Physical Damage Appraiser role?

A strong candidate will have a Bachelor’s degree or equivalent, at least 3 years of experience as a physical damage appraiser, strong communication skills, and the ability to handle complex issues, data organization, and multiple assignments.

Auto-Owners Insurance

About Auto-Owners Insurance

N/AHeadquarters
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