Ingeniero de Soporte TI II at EarnIn

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, TechnologyIndustries

Requirements

Más de 3 años de experiencia en soporte técnico de TI, administración de sistemas y gestión de dispositivos
Profundo conocimiento de los ecosistemas macOS y Windows
Sólidas habilidades de servicio al cliente
Detallista con amplia experiencia en resolución de problemas
Dominio en flujos de trabajo de administración de dispositivos móviles (MDM)
Conocimiento en confiabilidad de dispositivos y principio de seguridad de confianza cero (zero-trust)
Experiencia en VPNs y redes
Capacidad de gestionar proyectos de alto nivel
Excelentes habilidades de comunicación y colaboración
Capacidad de trabajar eficazmente en equipo
Experiencia comprobada en gestión de proyectos para liderar iniciativas complejas
Sólidas habilidades para la resolución de problemas y capacidad de resolver incidencias técnicas de manera oportuna y efectiva

Responsibilities

Brindar soporte técnico integral a los equipos internos y externos
Asumir la responsabilidad total de los procesos de TI desde su inicio hasta su finalización
Identificar continuamente oportunidades de mejora
Ayudar a las partes interesadas con la administración de dispositivos móviles
Implementar medidas de seguridad sólidas para proteger los datos y sistemas de la empresa
Colaborar estrechamente con el equipo de TI con sede en EE. UU. para apoyar operaciones globales, objetivos compartidos y metas comunes
Configurar y administrar entornos macOS y Windows
Gestionar plataformas MDM como Jamf Pro, Microsoft Intune y VMware Workspace ONE
Supervisar la gestión de usuarios en diversas aplicaciones SaaS

Skills

Key technologies and capabilities for this role

macOSWindowsMDMIT SupportCustomer ServiceTroubleshooting

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This is a hybrid role based in our Mexico City office, requiring at least two days per week in the office.

What benefits does EarnIn offer?

EarnIn offers excellent employee benefits including healthcare, internet and cell phone reimbursement, learning and development reimbursement, and possible travel opportunities to our Mountain View headquarters.

What is the salary range for this role?

This information is not specified in the job description. Salary ranges are determined by position, level, and location.

What skills are required for the IT Support Engineer II role?

Required skills include strong customer service, attention to detail, experience troubleshooting macOS and Windows, MDM workflows, device reliability, zero-trust security principles, VPNs and networking, and high-level project management.

What makes a strong candidate for this position?

A strong candidate has solid customer service skills, is detail-oriented, and brings extensive experience in macOS/Windows troubleshooting, MDM, zero-trust security, VPNs/networking, and managing high-level projects.

EarnIn

Provides early wage access without fees

About EarnIn

Earnin allows individuals to access their earned wages before payday without any fees or interest. Users can cash out a portion of their earnings and benefit from features like the "Balance Shield," which helps maintain their bank account balance. Unlike traditional financial institutions, Earnin operates on a model where users choose how much to pay for the service, fostering a community-driven approach. The company's goal is to create a fairer financial system that prioritizes accessibility and mutual support.

Palo Alto, CaliforniaHeadquarters

2012Year Founded

$184.9MTotal Funding

SERIES_CCompany Stage

FintechIndustries

201-500Employees

Benefits

Life in balance - Ten company holidays and flexible time off so you can rest and recharge when you need it most. With pay, no catch.

Family matters - When your family grows, we want your focus on them. Our generous parental leave policy and wellness funds make it easy to put yourself and loved ones first.

Learn & grow - A commitment to career development that includes regular training for team members and managers alike, 360 feedback, and an annual stipend for growth opportunities.

Company culture - Employee Resource Groups provide growth opportunities and allow you to create the company you want to work at (more on that below).

Health & wellness - Flexible healthcare options across medical, dental, and vision—and a free Employee Assistance program offering mental health resources and legal advice.

Save & support - Includes Earnin’s 401(K) and FSA plans with tax advantages for retirement, healthcare, and dependent care expenses.

Risks

Legal challenges from deceptive lending allegations could harm Earnin's reputation.

Increased competition in early wage access may impact Earnin's market share.

Reliance on voluntary contributions may not sustain long-term revenue.

Differentiation

Earnin offers fee-free early wage access, unlike traditional payday loans.

Users choose their payment amount, fostering a community-driven financial model.

Balance Shield feature provides automatic deposits to prevent overdrafts.

Upsides

Earnin has facilitated over $15 billion in earnings access since 2013.

Recognition as Best Payments App highlights Earnin's fintech innovation.

Partnerships with gig platforms could expand Earnin's user base.

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